Edwin Schukking

Director, Global Member Services @ Kantar Lightspeed / Location: Amsterdam, Netherlands

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Recent activity by Edwin Schukking Recent activity Votes
  • What App to use for translate ticket descriptions from Arabic?

    Hi, We are looking for your advise what app to use to translate Zendesk ticket content from Arabic into English. We are not looking for a professional translation, but good enough so our agents wou...

  • Swiss Italian?

    Hi everyone, I must be blind, because I notice in the language list  Swiss French Swiss German but Swiss Italian I could not find in the list. Is there a setting I missed? Kind regards,Edwin

  • First Resolution Time without time spent in Pending and On Hold

    Hi there,   I have a question about the First Resolution Time. Is the First Resolution Time the time between a ticket being created and a ticket solved for the 1st time?  Does it take into account...

  • Duplicate values in custom dropdown

    In Zendesk we have setup a dropdown list, which is provided their values by dynamic content, so we can use the same list in different languages (currently en-gb and en-us):  When I created a repor...

  • [Help Center] Custom User Fields to create redirect links

    We have connected our Help Center via an SSO to our member portals (example: http://uk.mysurvey.com/ & http://www.mysurvey.net.au/). In our Help Center we have created a required links that should ...

  • Help Center: embed GD/Insights report in pages


    As part of the user experience we would like to display a few reports to our end users, like the amount of tickets we receive per month and the 1st resolution time. Using the code to embed the rep...