Ricardo Alfaro
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Total activity32
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Last activity
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Activity overview
Latest activity by Ricardo Alfaro-
Ricardo Alfaro commented,
Nevermind. There is an extra click now to view more details of add-ons. You have to click the "open Zendesk Support" link to see the notify button now. It didn't look like a button because before...
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Ricardo Alfaro commented,
Jira is moving to a new issue view and the notify button is not displaying on that view. We can switch back to the old view in Jira for now, but I suspect that will be short lived. Is this somethin...
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Ricardo Alfaro commented,
We use the Quickie app for our views. There you can see all of them and even organize them in whatever structure makes sense for your Agents. You can check it out here: https://www.zendesk.com/app...
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Ricardo Alfaro commented,
Hi Elvis, I am sorry. I forgot we added that to our Zendesk early on as a custom field. We have a trigger that updates that flag to yes whenever there is a new comment by the customer. Then we unch...
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Ricardo Alfaro commented,
Elvis, There is a column "Updated by Requester" that might work for you. You can sort on that field as well. Regards, Ricky
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Ricardo Alfaro commented,
There are two options at the bottom of the view setup screen: Group by and Order by. Below is a screenshot of what we use to group the tickets in the view by priority and we ordering this view by R...
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Ricardo Alfaro commented,
We do this by grouping by priority and then ordering by created date. Also, since the group name will be shown at the top of each group, then you can probably save a column in the view by not inclu...