Jonathan Brown
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Total activity31
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Last activity
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Member since
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Votes13
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Activity overview
Latest activity by Jonathan Brown-
Jonathan Brown commented,
Can we update the End users alias via the SSO JWT flow? It allows for updating any custom field but since the Alias isn't custom it's almost the only thing the documentation is missing.
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Jonathan Brown commented,
What happens if we want to use a support placeholder in the url? We're actually using an HTTP target to call zendesk update ticket endpoint at the moment in order to update the CC field as needed.E...
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Jonathan Brown commented,
Is there a way to get the id of the linked ticket (problem ticket) as a placeholder? feels like an oversite if we can access custom fields but not an existing zendesk field to get data
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Jonathan Brown commented,
Just an FYI from my ticket with zendesk incase this helps anyone else. The dev team looked into it : "They've had a look into your case and this is what they found. Somewhere within your script, th...
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Jonathan Brown commented,
Hey, For a good year now we've been using the zendesk theme preview fine to develop. Recently(last month?) we started getting a 403 forbidden error without us doing anything different. have tried ...
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Jonathan Brown commented,
Hi JessieUnfortunately not that I've found, at least not without more effort than you should have to put in.You could take the ticket id from the URL and do an api call to get the details of it and...
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Jonathan Brown commented,
The original fix answered for changing CSS appears to be broken as of the past few days. .notification-notice selector no longer works. Zendesk seem to have changed something with this notificati...
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Jonathan Brown commented,
Posts 3 years old but since google still took me here, for anyone else finding this. go here: https://support.zendesk.com/hc/en-us/community/posts/360029308674-Using-Liquid-Markup-to-A-B-Test-Your-...
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Jonathan Brown commented,
Just in case anyone stumbles across this like i did, Zendesk has this in beta:https://developer.zendesk.com/rest_api/docs/help_center/themingBUT! make sure you sign up for the beta here before atte...
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Jonathan Brown commented,
Hi,Can you please confirm if a new account is really required for this or if just a new property within an existing GA account is sufficient? Cheers, J.B.