Brandon Kreines
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Last activity
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Activity overview
Latest activity by Brandon Kreines-
Brandon Kreines commented,
Oh! it needs to go inside the $(document).ready(function() { part or it won't work. Sorry my instructions had so many errors!
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Brandon Kreines commented,
Hi Adam, Zendesk made some changes since I posted this, but yes you're right that script.js is where you want to be putting this. I've actually moved roles so I can't test anymore, but the code you...
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Brandon Kreines commented,
Hello! Are there any plans for us to be able to grant non-admin roles the ability to change what agents are assigned to which skills? We'd love to be able to have our agent supervisors change those...
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Brandon Kreines commented,
This would be really cool if it could work for custom fields as well. I actually don't understand why it doesn't, but Zendesk support confirmed for me. Basically, the way we do things now, agents s...
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Brandon Kreines created a post,
Hiding Ticket Forms for Anonymous Users
Hello! We had a need to show only one ticket form to non-logged in users, while allowing logged in users to see all ticket forms. With an assist from Support and from this post, here's how we did ...