Brandon Kreines
- Total activity 14
- Last activity
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Activity overview
Latest activity by Brandon Kreines-
Brandon Kreines created a post,
Incident and Problem Reporting Help - Problem Info with Incident Filters
Hello! TLDR: I need to built a report based on problem tickets but only showing connected incident tickets from the past week. So we use problems and incidents to tie into our JIRA instance and r...
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Brandon Kreines commented,
Hello! Are there any plans for us to be able to grant non-admin roles the ability to change what agents are assigned to which skills? We'd love to be able to have our agent supervisors change those...
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Brandon Kreines commented,
This would be really cool if it could work for custom fields as well. I actually don't understand why it doesn't, but Zendesk support confirmed for me. Basically, the way we do things now, agents s...
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Brandon Kreines created a post,
Hiding Ticket Forms for Anonymous Users
Hello! We had a need to show only one ticket form to non-logged in users, while allowing logged in users to see all ticket forms. With an assist from Support and from this post, here's how we did ...
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Brandon Kreines created a post,
Reporting on Views
AnsweredHello! New Zendesk person here! I feel like I'm missing something really easy, but I searched around and I'm not seeing anything for this. I have a need to create a daily report that shows the nu...