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Brandon Kreines

  • Total activity 14
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Activity overview

Latest activity by Brandon Kreines
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    Brandon Kreines created a post,

    Incident and Problem Reporting Help - Problem Info with Incident Filters

    Hello! TLDR: I need to built a report based on problem tickets but only showing connected incident tickets from the past week.   So we use problems and incidents to tie into our JIRA instance and r...

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    Brandon Kreines commented,

    Hello! Are there any plans for us to be able to grant non-admin roles the ability to change what agents are assigned to which skills? We'd love to be able to have our agent supervisors change those...

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    Brandon Kreines commented,

    This would be really cool if it could work for custom fields as well. I actually don't understand why it doesn't, but Zendesk support confirmed for me. Basically, the way we do things now, agents s...

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    Brandon Kreines created a post,

    Hiding Ticket Forms for Anonymous Users

    Hello! We had a need to show only one ticket form to non-logged in users, while allowing logged in users to see all ticket forms. With an assist from Support and from  this post, here's how we did ...

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    Brandon Kreines created a post,

    Reporting on Views

    Answered

    Hello! New Zendesk person here! I feel like I'm missing something really easy, but I searched around and I'm not seeing anything for this.   I have a need to create a daily report that shows the nu...