Avatar

Benjamin Keyser

  • Total activity 28
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 2 users
  • Votes 3
  • Subscriptions 9

Activity overview

Latest activity by Benjamin Keyser
  • Avatar

    Benjamin Keyser created an article,

    Release Notes thru 2018-01-12

    Zendesk Support New Nothing this week Public Nothing this week ------------------------------------------------------------------------------------------------------------------------- Support ...

  • Avatar

    Benjamin Keyser created an article,

    Release Notes thru 2018-01-19

    Support Public - New Stuff Nothing this week Public - Fixed Stuff Fixed an intermittent issue when selecting text and converting it into a code block not all selected text turned into a code blo...

  • Avatar

    Benjamin Keyser created an article,

    Release Notes thru 2018-01-26

    Apps Marketplace updates New: Dialpad (support-logo.svg)Dialpad is business communications, simplified. Connect agents, customers, and Zendesk tickets all in one modern phone system. Dialpad provid...

  • Avatar

    Benjamin Keyser commented,

    I'm really looking forward to the EAP, which should be coming in the next couple of months! Look for more communications here and in email :)  

  • Avatar

    Benjamin Keyser commented,

    Early Access Program  :) You may also previously have seen our Custom Theme Templates feature (which lets you create different templates for category, section, and even for articles). You could app...

  • Avatar

    Benjamin Keyser commented,

    @elizabeth We hear you! We've been working all year on getting Guide ready for nested sections. Earlier this year we upgraded permissions across all Guide plans to enable the next big step forward,...

  • Avatar

    Benjamin Keyser commented,

    Thanks for that vote! The internal departmental use case is a really important one for Zendesk, and we're actively working on providing a better solution. We're currently in the process of identify...

  • Avatar

    Benjamin Keyser commented,

    Official comment

    Thanks very much for the feedback. We've been discussing the possibility of migrating the email templates into our theming center, which would then enable them to be customised. As some of you may ...

  • Avatar

    Benjamin Keyser commented,

    Official comment

    Hello, I'm Benjamin, and I work in the Product team for Guide. We currently don't have a feature planned on our roadmap that would support the Agent as User functionality being discussed here. Howe...

  • Avatar

    Benjamin Keyser commented,

    Hey, I wanted to update you on the progress. To date, we've got design work nearly completed, a plan for the API changes in progress, and the team is engineering the back-end solution that will sup...