Bertrand Bazin
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Last activity
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Activity overview
Latest activity by Bertrand Bazin-
Bertrand Bazin commented,
Thank you ! However I dont see "day of week" in my available triggers. Do I need to configure that? How can I do that? Besides, is it possible to manage it with specific times and not days ? Many t...
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Bertrand Bazin created a post,
How to auto assign tickets to an agent based on date of submission
Hello, I want to assign a ticket to one specific agent if the ticket is submitted on Monday. To another one, if submitted on Tuesday, etc. How do I do that? Many thanks Bertrand
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Bertrand Bazin commented,
Fantastic thks guys !!!
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Bertrand Bazin created a post,
Make mandatory the upload of attachments following a specific answer to a ticket field
AnsweredHello, I would like to oblige my users to upload three different attachments before sending a request if they answered with a specific option to a previous ticket field with a drop down list. Basic...
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Bertrand Bazin commented,
Hey guys, Is it possible to insert a clickable hyperlink in that text we are adding in the ticket form via: //Add text before a custom field $('.request_custom_fields_24303156').before( "<p>Header<...
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Bertrand Bazin commented,
Hello guys, Thanks for all these answers. I replicated what you wrote but I still see my ticket field "Subject" Here is the beginning of the tab JS: $(document).ready(function() { //hide system fi...