So following up on this post, I would like to ask if it's possible to create a deeper integration with Zoho, more like the native Salesforce one that is built very deeply into zendesk... Which is t...
Our reps fly around the country. If they want to make a call, they need to stop what they're doing, open a laptop, then try to make a call like that. Freshdesk and Desk.com have offered mobile apps...
+1 - voicemail for an agent
Definitely the sound needs the ability to be changed, or repeated based on urgency of ticket
Hello is there an update on this Caroline?
Zendesk talk just needs built into the sub-par zendesk support app.
Why is this still such an issue and we're still waiting years later.
+1 need more role customizations