Hanna Spivack
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Total activity20
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Last activity
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Activity overview
Latest activity by Hanna Spivack-
Hanna Spivack commented,
Amazing, I've wanting this feature for many months! Already signed up! Thank you.
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Hanna Spivack commented,
We already have 2 brands on zendesk, and we're now adding a 3rd, and more will come. Being able to limit macros per department will be more than helpful, the way it works now is very bad, we use pr...
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Hanna Spivack commented,
We have 2 brands, and all of my agents work on both. I would like that, once brand A is selected on the ticket, only the macros related to that brand would be available, and vice versa. Is that pos...
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Hanna Spivack commented,
This give me a SUM of the tickets, I need a report that shows me the AVG amount of tickets created per hour, how can I go about that?
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Hanna Spivack created a post,
Chat shortcuts
CompletedWe have 6 departments on chat, attending clients in 6 different languages, therefore we have shortcuts for each language. Yet all the shortcuts are available under each chat. We have over 1k short...