David Rose
- Total activity 42
- Last activity
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- Votes 9
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Activity overview
Latest activity by David Rose-
David Rose commented,
Unfortunately the integration doesn't work. It wrongly reports automations as positive customer actions and reports the wrong agent as having modified a ticket (or the customer as having modified t...
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David Rose commented,
With GDPR around the corner, one of the things we have to ensure is the security of data - making sure that data isn't available to someone that doesn't need it. Unfortunately Zendesk has opened up...
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David Rose commented,
Hi JessieI spoke to the ICO office today and they confirmed that with GDPR all web sites HAVE to allow the user to explicitly Opt-in to any cookies that are not essential for the working of the web...
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David Rose commented,
Maybe I'm old and cynical, but I do find it frustrating that Zendesk are able to find time and money to fund and publicize a clinical facility at a local hospital but can't manage to develop such a...
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David Rose commented,
We have this problem too. Are we all using the same browser (Chrome) ?It seems (anecdotally) to work in FireFox.
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David Rose commented,
This really is rubbish. Tickets are now in limbo - not attached to the correct organisation and thus looking at an organization's support history is incorrect. This is bad for the agent (they may e...
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David Rose commented,
@Charlie Fellenbaum - I couldn't have put it better myself.
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David Rose commented,
We wrote our own sync in the end as it was critical for us that it was a. Two way - i.e a user that added themselves to ZD got pushed to SF so the sales team knew there was an additional contact.b....
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David Rose commented,
Any news Zendesk ? This is kind of a critical feature.