David Rose

1. Support
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

I too (professional version of SF) don't have a "Lock sessions to the IP address from which they originated" setting, only a domain setting.

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• David Rose
• Created January 20, 2020 13:13
• 0 votes

1. Support
2. ...
3. Salesforce integration
4. Installing and configuring the Salesforce app for Zendesk Support

The first link in the section Connecting Zendesk Support to Salesforce goes to an internal KB article which we don't have access to. Follow the steps in Setting up your Zendesk for Salesforce Integ...

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• David Rose
• Created January 20, 2020 11:54
• 0 votes

1. Support
2. ...
3. Salesforce integration
4. Migrating the legacy Salesforce integration to the new Salesforce integration

Hi NicoleAny chance of step by step guide to what is required in this situation. It's a common way to interrogate SF from ZD. Cheers

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• David Rose
• Created December 18, 2019 11:25
• 0 votes

1. Support
2. ...
3. Salesforce integration
4. Migrating the legacy Salesforce integration to the new Salesforce integration

I'm getting a notice in ZD that I have 43 days to migrate to the new SF integration BUT we don't want any kind of syncing of any data. We just want to be able to view SF Contact/Organization data i...

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• David Rose
• Edited December 17, 2019 11:24
• 0 votes

1. Cross Product
2. ...
3. Managing global security and user access
4. Managing 2-factor authentication

With GDPR around the corner, one of the things we have to ensure is the security of data - making sure that data isn't available to someone that doesn't need it. Unfortunately Zendesk has opened up...

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• David Rose
• Created May 18, 2018 10:38
• 1 vote

1. Community
2. Guide Q&A
3. Setting up a cookie pop-up (EU Policy)

Hi JessieI spoke to the ICO office today and they confirmed that with GDPR all web sites HAVE to allow the user to explicitly Opt-in to any cookies that are not essential for the working of the web...

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• David Rose
• Created May 03, 2018 17:42
• 1 vote

1. Community
2. Feedback on Support
3. Ability to merge organizations [closed for comments]

Maybe I'm old and cynical, but I do find it frustrating that Zendesk are able to find time and money to fund and publicize a clinical facility at a local hospital but can't manage to develop such a...

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• David Rose
• Created January 26, 2018 12:01
• -5 votes

1. Community
2. Integrations and Apps Q&A
3. Teamviewer integration not working anymore (error "Cannot read property '1' of null")

We have this problem too. Are we all using the same browser (Chrome) ?It seems (anecdotally) to work in FireFox.

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• David Rose
• Created November 10, 2017 17:50
• 0 votes

1. Support
2. ...
3. Tickets
4. Why is the ticket organization not being updated for closed tickets?

This really is rubbish. Tickets are now in limbo - not attached to the correct organisation and thus looking at an organization's support history is incorrect. This is bad for the agent (they may e...

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• David Rose
• Created October 06, 2017 14:08
• 1 vote

1. Community
2. Feedback on Support
3. Ability to merge organizations [closed for comments]

@Charlie Fellenbaum - I couldn't have put it better myself.

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• David Rose
• Created September 27, 2017 12:08
• 0 votes