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Andrew Wilder

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Activity overview

Latest activity by Andrew Wilder
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    Andrew Wilder created a post,

    How to "Send Later" Using Automations

    1. Community
    2. User Tips & Tricks

    I've figured out how to schedule replies in Zendesk!! Using a combination of triggers, tags, automations, and ticket types, it actually is possible to send with an approximate delay.  Because autom...

    • Andrew Wilder
    • Edited
    • 27 followers
    • 11 comments
    • 11 votes
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    Andrew Wilder commented,

    1. Community
    2. Feedback on Support
    3. Zendesk query - draft messages

    +1. I'm about to bring on a new agent, and I want to be able to review his drafts and collaborate with him before he sends.  I also don't trust the in-browser saving -- will it really be there if I...

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    • Andrew Wilder
    • Edited
    • 4 votes