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Andrew Wilder

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Activity overview

Latest activity by Andrew Wilder
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    Andrew Wilder commented,

    I just found this...making the CC function in Zendesk even worse than I thought: Note: CCs act as a system field, so you cannot manipulate CC email notifications with triggers and automations. If t...

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    Andrew Wilder commented,

    So I've done some testing with my "send later" configuration above, and confirmed that the CC is sent immediately, unfortunately. What's really weird is that there is no Trigger that sends the CC n...

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    Andrew Wilder commented,

    Ack! I hadn't even considered CCs... I just looked through all of my triggers, and I don't even see a trigger for sending CC's...just the Zendesk's default trigger to send the comment reply.  (Side...

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    Andrew Wilder created a post,

    How to "Send Later" Using Automations

    I've figured out how to schedule replies in Zendesk!! (This feature has been requested since at least 2012, here, here, and here.) Using a combination of triggers, tags, automations, and ticket typ...

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    Andrew Wilder commented,

    +1. I'm about to bring on a new agent, and I want to be able to review his drafts and collaborate with him before he sends.  I also don't trust the in-browser saving -- will it really be there if I...