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Andrew Wilder

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Latest activity by Andrew Wilder
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    Andrew Wilder created a post,

    How to "Send Later" Using Automations

    I've figured out how to schedule replies in Zendesk!! Using a combination of triggers, tags, automations, and ticket types, it actually is possible to send with an approximate delay.  Because autom...

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    Andrew Wilder commented,

    +1. I'm about to bring on a new agent, and I want to be able to review his drafts and collaborate with him before he sends.  I also don't trust the in-browser saving -- will it really be there if I...