Matt McCluskey
Zen Desk King at Worldwide Cyclery. Always looking to provide a better customer experience.
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Total activity44
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes17
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Subscriptions15
Activity overview
Latest activity by Matt McCluskey-
Matt McCluskey commented,
I would like to add a request to the topic of scheduling deliveries of Dashboards. I'd like to request a bit more control over the timing. What I mean by this is the ability to have dashboards sen...
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Matt McCluskey created a post,
Additional Bulk Article - "Publish in section"
I see the topic posted, Bulk Changes to Guide Sections and Articles https://support.zendesk.com/hc/en-us/community/posts/115008612768-Bulk-Changes-to-Guide-Sections-and-Articles?input_string=Additi...
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Matt McCluskey commented,
Mmmm... Still cannot get the Authorized Groups to populate. Here's a junk Dash Board that I can't get to work as a Test. How do I get Authorized Groups to populate?
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Matt McCluskey commented,
Thanks ZD Team. :) I think the issue I was also having was my CS team in Support (Admin > People > Agents Explore Settings) was set up as "Viewer" status, and not "Editor". This was not clear to m...
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Matt McCluskey commented,
I can't even get an Authorized Group to come up in the drop down. What am I missing? Thanks.
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Matt McCluskey commented,
Perfect Jessie! That answers my question exactly. :)
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Matt McCluskey commented,
I have a question about adding/removing agents when it comes to the Annual Subscription. How does this billing work when we add/remove agents after already paying the annual bill? Is there a prora...
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Matt McCluskey commented,
Thank you John! We use CSAT scores for performance evaluations, and would also like this ability to remove survey responses that are not valid.
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Matt McCluskey commented,
@Wes - Thanks. Yeah for some reason, my Customize Design (eye icon) is not working and tries to redirect me. https://help.*******.com/access/unauthenticated?return_to=/theming Keeps hanging here ...
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Matt McCluskey commented,
@Wes - Thanks. We got that working, however, I have another question. We wanted to embed the video (which works fine), but wanted it to auto-size on mobile devices correctly. Right now on mobile,...