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Trevor Sather

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Latest activity by Trevor Sather
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    Trevor Sather commented,

    1. Community
    2. Workflow Discussions
    3. View tickets with Due Date today

    Thank you Dave!  Makes complete sense, but I just hadn't thought of that...  A very helpful explanation, much appreciated.  I've set that up and seems to be working so far. If I can be cheeky and a...

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    Trevor Sather created a post,

    View tickets with Due Date today

    1. Community
    2. Workflow Discussions

    Hello - we'd love to be able to create a view showing "all tickets with due date = today".  It seems we can't, because "Due Date" really means "Due Datetime" and has a hidden timestamp of 12pm on w...

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    Trevor Sather commented,

    1. Community
    2. Support Q&A
    3. Auto-fill a due date?

    We would also like to be able to set Due Date for all new tickets using a trigger (e.g. to give every ticket a due date 5 days from now, or set 2 days for tickets opened by priority clients).  I ga...

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    Trevor Sather commented,

    1. Community
    2. Feedback on Support
    3. Allow date to be cleared in triggers and automations

    +1 for this - we'd like to be able to clear our "Reminder date" field when the date is reached and an email triggered to the assigned agent.

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