Coco Chan

Total activity

27
Last activity

December 23, 2020 02:48
Member since

March 14, 2018 07:13
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Activity overview

Latest activity by Coco Chan

Coco Chan created a post, December 23, 2020 02:30
setup First Reply Time By Event(hr)[ Avg] on Explore report
1. Community
2. Explore Q&A
Hello All, I'm trying to build a report on Explore on FRT for the first Internal agent reply, can you please help? When I was using insight report, I was using the formula as below, but not sure ho...
- Coco Chan
- Edited December 23, 2020 02:48
- 3 followers
- 1 comment
- 0 votes
Coco Chan commented, August 02, 2018 01:24
Hi Ivan, I'm using Guide Professional( $19 monthly) with Copenhagen theme. Once you have used those code, it will apply to all the articles. The image will be using the one you have used in the art...
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- Coco Chan
- Created August 02, 2018 01:24
- 1 vote
Coco Chan commented, July 27, 2018 06:32
@Ivan, Not sure if it fits you, you may try the following method to have a custom image for every support article. For me, it's working fine for Facebook sharing. Remove the code below in " documen...
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- Coco Chan
- Created July 27, 2018 06:32
- 2 votes
Coco Chan commented, June 13, 2018 06:41
Hi James, Thanks for the reply. It has been fixed now. Best, Coco
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- Coco Chan
- Created June 13, 2018 06:41
- 0 votes
Coco Chan commented, June 13, 2018 06:39
Hi Claudia, No problem and thanks for your reply. I have fixed it by removing the code in " Document_head.hbs". Now it shows the image according to the article. Best, Coco
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- Coco Chan
- Created June 13, 2018 06:39
- 0 votes
Coco Chan commented, June 06, 2018 06:49
Hi @Trapta, Thank you so much for helping me again! Best, Coco
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- Coco Chan
- Created June 06, 2018 06:49
- 0 votes
Coco Chan commented, June 01, 2018 15:03
Hi @Claudia, Thanks for sharing that. Would like to know more, is it possible to have a dynamic image? Like we have different articles with different images inside. Can it be possible to display th...
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- Coco Chan
- Created June 01, 2018 15:03
- 0 votes
Coco Chan created a post, May 31, 2018 10:48
Change Facebook Open Graph Meta Tag when sharing the Help center post to Facebook
Answered
1. Community
2. Guide Q&A
Hi, When I share the help center post on Facebook, it's not showing the right Article subject and photo from of the post. therefore I would like to know is there any way to change the Facebook open...
- Coco Chan
- Created May 31, 2018 10:48
- 4 followers
- 4 comments
- 1 vote
Coco Chan created a post, May 31, 2018 09:06
Using images for Article title on Section page in the help center
Answered
1. Community
2. Guide Q&A
Hi, I've seen the tutorials on adding category or section image, but I'd like to know is it possible to extend it to Article image? Please see the mockup below. It will be great if able to display ...
- Coco Chan
- Created May 31, 2018 09:06
- 3 followers
- 2 comments
- 0 votes
Coco Chan commented, May 21, 2018 02:38
Hi @Trapta, Thank you so much!! It's working now and looks perfect! Best, Coco
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- Coco Chan
- Created May 21, 2018 02:38
- 0 votes