
Coco Chan
-
Total activity27
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions10
Activity overview
Latest activity by Coco Chan-
Coco Chan created a post,
setup First Reply Time By Event(hr)[ Avg] on Explore report
Hello All, I'm trying to build a report on Explore on FRT for the first Internal agent reply, can you please help? When I was using insight report, I was using the formula as below, but not sure ho...
-
Coco Chan commented,
Hi Ivan, I'm using Guide Professional( $19 monthly) with Copenhagen theme. Once you have used those code, it will apply to all the articles. The image will be using the one you have used in the art...
-
Coco Chan commented,
@Ivan, Not sure if it fits you, you may try the following method to have a custom image for every support article. For me, it's working fine for Facebook sharing. Remove the code below in " documen...
-
Coco Chan commented,
Hi James, Thanks for the reply. It has been fixed now. Best, Coco
-
Coco Chan commented,
Hi Claudia, No problem and thanks for your reply. I have fixed it by removing the code in " Document_head.hbs". Now it shows the image according to the article. Best, Coco
-
Coco Chan commented,
Hi @Trapta, Thank you so much for helping me again! Best, Coco
-
Coco Chan commented,
Hi @Claudia, Thanks for sharing that. Would like to know more, is it possible to have a dynamic image? Like we have different articles with different images inside. Can it be possible to display th...
-
Coco Chan created a post,
Change Facebook Open Graph Meta Tag when sharing the Help center post to Facebook
AnsweredHi, When I share the help center post on Facebook, it's not showing the right Article subject and photo from of the post. therefore I would like to know is there any way to change the Facebook open...
-
Coco Chan created a post,
Using images for Article title on Section page in the help center
AnsweredHi, I've seen the tutorials on adding category or section image, but I'd like to know is it possible to extend it to Article image? Please see the mockup below. It will be great if able to display ...
-
Coco Chan commented,
Hi @Trapta, Thank you so much!! It's working now and looks perfect! Best, Coco