Hugo Vieira

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Adding subsections to create more levels in your help center

It's all about the $$$. We'd love to have that feature available, but we won't upgrade to that tier just to benefit from that feature specifically. Pricing per agent is the most ridiculous pricing ...

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• Hugo Vieira
• Created June 19, 2019 14:32
• 5 votes

1. Community
2. Feedback on Guide
3. Ability to show On-hold Status on Customer Portal

If they add this feature, it will only become available on Professional or Enterprise plans, just like the majority of their so-called "new, innovative, never seen before unique set of features whi...

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• Hugo Vieira
• Created July 18, 2019 09:32
• 0 votes

1. Guide
2. ...
3. Working with Answer Bot
4. Answer Bot resources

I am using the Essential Plan. Can I test the Bot as well? I can only see the "Request Access" button under Admin > Business Rules > Answer Bot.

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• Hugo Vieira
• Created August 04, 2017 09:14
• 0 votes