Avatar

Amanda Oka

  • Total activity
    52
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    12
  • Subscriptions
    29

Activity overview

Latest activity by Amanda Oka
  • Avatar

    Amanda Oka commented,

    Hello @fernando, Is it possible to include multiple user tags?  Maybe switch out 'if' with a Case?  We're trying to show our chat only to users within certain countries (users are tagged with count...

  • Avatar

    Amanda Oka created a post,

    Default Support Group applied to ticket when Chat ends

    Some peculiar behavior with the tickets created from Chat... Default behavior of Zendesk Support sets the ticket to the *Default Group* of the assignee *after* (not when) the zopim_chat_ended tag i...

  • Avatar

    Amanda Oka commented,

    If we need to move a user's comment to their own ticket, can the user access that new ticket if we're using SSO with our own portal?  Would this only be possible if they create a Zendesk account wi...

  • Avatar

    Amanda Oka created a post,

    Stop additional rules after conditions are met

    It would be very nice if there was a rule we could add to triggers and automations that would pull the ticket out of the loop if certain conditions are met.  Similar to the 'Stop if True' checkbox ...

  • Avatar

    Amanda Oka created a post,

    Auto-fill a due date?

    Answered

    Is there a way to automatically populate the Due Date for Tasks?  For example, when a ticket is created on XXX Form, it's set as a Task and given a Due Date 30 days out. Thanks in advance for any s...

  • Avatar

    Amanda Oka commented,

    I'm not sure when it came about, but it's currently available.  Here's the link to the app: https://www.zendesk.com/apps/support/advanced-search/?source=app_directory :) 

  • Avatar

    Amanda Oka commented,

    Hello @Prasanth Sal. I like to use the Advanced_Search app from the Marketplace.  You can add your search criteria and select the output you want, there's a checkbox for 'Description', that's the o...

  • Avatar

    Amanda Oka commented,

    You also need to ensure the IP address and other related metadata found in the event logs are scrubbed as well. 

  • Avatar

    Amanda Oka commented,

    OK, I definitely do not want to use tags, at least not ones Agents are manually adding.  I think 'Updated at' is the closest I'll get when grouped by AgentID... there is nothing that points directl...

  • Avatar

    Amanda Oka created a post,

    Identify tickets updated in bulk

    Answered

    Is there a way to identify a group of tickets that were bulk updated together?   Use case:  Ticket is identified with incorrect information.  We need to know if and what other tickets received the ...