Amanda Oka
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Total activity52
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Last activity
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Activity overview
Latest activity by Amanda Oka-
Amanda Oka commented,
Hello @fernando, Is it possible to include multiple user tags? Maybe switch out 'if' with a Case? We're trying to show our chat only to users within certain countries (users are tagged with count...
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Amanda Oka created a post,
Default Support Group applied to ticket when Chat ends
Some peculiar behavior with the tickets created from Chat... Default behavior of Zendesk Support sets the ticket to the *Default Group* of the assignee *after* (not when) the zopim_chat_ended tag i...
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Amanda Oka commented,
If we need to move a user's comment to their own ticket, can the user access that new ticket if we're using SSO with our own portal? Would this only be possible if they create a Zendesk account wi...
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Amanda Oka created a post,
Stop additional rules after conditions are met
It would be very nice if there was a rule we could add to triggers and automations that would pull the ticket out of the loop if certain conditions are met. Similar to the 'Stop if True' checkbox ...
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Amanda Oka created a post,
Auto-fill a due date?
AnsweredIs there a way to automatically populate the Due Date for Tasks? For example, when a ticket is created on XXX Form, it's set as a Task and given a Due Date 30 days out. Thanks in advance for any s...
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Amanda Oka commented,
I'm not sure when it came about, but it's currently available. Here's the link to the app: https://www.zendesk.com/apps/support/advanced-search/?source=app_directory :)
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Amanda Oka commented,
Hello @Prasanth Sal. I like to use the Advanced_Search app from the Marketplace. You can add your search criteria and select the output you want, there's a checkbox for 'Description', that's the o...
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Amanda Oka commented,
You also need to ensure the IP address and other related metadata found in the event logs are scrubbed as well.
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Amanda Oka commented,
OK, I definitely do not want to use tags, at least not ones Agents are manually adding. I think 'Updated at' is the closest I'll get when grouped by AgentID... there is nothing that points directl...
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Amanda Oka created a post,
Identify tickets updated in bulk
AnsweredIs there a way to identify a group of tickets that were bulk updated together? Use case: Ticket is identified with incorrect information. We need to know if and what other tickets received the ...