Amanda Oka

1. Community
2. Support Q&A

Is there a way to automatically populate the Due Date for Tasks?  For example, when a ticket is created on XXX Form, it's set as a Task and given a Due Date 30 days out. Thanks in advance for any s...

• Amanda Oka
• Created May 31, 2018 18:51
• 7 followers
• 5 comments
• 3 votes

1. Community
2. Feedback on Chat

Some peculiar behavior with the tickets created from Chat... Default behavior of Zendesk Support sets the ticket to the *Default Group* of the assignee *after* (not when) the zopim_chat_ended tag i...

• Amanda Oka
• Created April 12, 2019 17:55
• 5 followers
• 3 comments
• 2 votes

1. Community
2. Feedback on Support

It would be very nice if there was a rule we could add to triggers and automations that would pull the ticket out of the loop if certain conditions are met.  Similar to the 'Stop if True' checkbox ...

• Amanda Oka
• Created June 11, 2018 18:29
• 8 followers
• 10 comments
• 2 votes

1. Community
2. Support Q&A

Is there a way to identify a group of tickets that were bulk updated together?   Use case:  Ticket is identified with incorrect information.  We need to know if and what other tickets received the ...

• Amanda Oka
• Created April 18, 2018 17:17
• 2 followers
• 2 comments
• 0 votes

1. Community
2. Support Q&A

Background: We are global, using many different languages.  Scenario: Ticket is shared from another Zendesk, we must then apply the email address manually (i.e. change the requester) in order for o...

• Amanda Oka
• Created December 29, 2017 15:38
• 2 followers
• 1 comment
• 0 votes