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Polly Applegate

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Latest activity by Polly Applegate
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    Polly Applegate commented,

    Hey Jessie   Can I check this set up? We want to test this in a Category, to start! Emailing a User following 48 hours in 'pending' and want to solve the ticket 24 hours later - this is the bit I c...

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    Polly Applegate commented,

    Trying to run a report of:   Agent/Admin touches  Agent/Admin solved tickets Broken down by individuals over a previous week basis (or Week of the quarter etc)   Thanks in advance!