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Ninja Raj

  • Total activity 24
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Latest activity by Ninja Raj
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    Ninja Raj commented,

      Its show error . Kindly anyone help > need to find totally avg reply time ( base on group).

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    Ninja Raj created a post,

    ticket update vs ticket touches

    Answered

    Hi Team,   How to find the ticket touches on zendesk explore? We try in a public comment but the number includes of customer reply so the data are not accurate. We just want the touches between age...

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    Ninja Raj created a post,

    How to find incoming ticket count with reply time hours

    Answered

    Hi Team,   Kindly advise how to check the total incoming ticket with a reply time. Our target answer ticket <=60min How to find the datasets. Kindly help thanks 

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    Ninja Raj created a post,

    Monthly number of tickets SLA breached by support team (Feb,Mar,Apr)

    Answered

    Hi Team,   Need help on zendesk explore query. How to create a dataset for SLA  breached.  Actually, we need to find the SLA Ticket means ticket escalates from team A to team B. We have target hour...

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    Ninja Raj created a post,

    How to create Average of ART (Average Resolution Time for each tickets)

    Answered

    Kindly assist how to find  (Average Resolution Time for each tickets) under ticket assignee.  

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    Ninja Raj created a post,

    ticket touches

    Answered

    Hi Team,    Can help how to find ticket touches per agent and total touches per group.  We have try 1 metrics on inslight data but its show #public comment ( include of customer email). We need onl...

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    Ninja Raj created a post,

    Total incoming

    Answered

    Dear Team,   Can anyone help how to find total incoming ticket per day and min to solved only for email ticket team.  Our company have 2 team inbound voice / inbound email now i need to find out pe...

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    Ninja Raj created a post,

    Monthly Average of ART (Average Resolution Time for each tickets)

    Hi Zendesk support team,  Our company handle courier service and we used Zendesk to create ticket and assign to other department all. Now we going to setup KPI for our agent. And we have 2 group on...

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    Ninja Raj commented,

    Hi Team need help on Zendesk Insights ( How to created "Average response time( min) of an Agent") Can help how to get data on metric.  

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    Ninja Raj commented,

    Hai can someone please help me figure out how to achieve this and the way to find out Average Response Time (ART).  I reached out to ZenDesk Support and they shared with me the idea of using  recom...