Lou
I work a great deal with Problem/Incident tickets and APIs to create them.
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Activity overview
Latest activity by Lou-
Lou commented,
Can the linked tickets view be modified? The default shows ID-Subject-Requester-Requested-Group-Assignee. I'd like to add columns to this view. Thank you
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Lou commented,
Each person in our organization that wants access just creates their own dataset from the default datasets. That way, no one can see your queries or dashboards. Not even the admin. If I want to giv...
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Lou commented,
We add comments (public or private) all the time via triggers. We send it to an extension. We even use automations to publicly "remind" a customer.
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Lou created a post,
Can I use a formula in an Explore dashboard text field?
I want to send out a daily dashboard of the previous day's activity. I have the query and dashboard all set up, but I want the Heading/Title to display the previous day's date. Can I do some kind o...
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Lou commented,
Great tip. I actually used it to append to the ticket subject. This allows us to add a customer ticket # to the subject from a ticket field automatically to stop email loops. If anyone is intereste...
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Lou commented,
I think I was able to figure it out. I set up a macro with {{ticket.title}} {{ticket.ticket_field_ticketID}}. Unfortunately, it looks like I can't do this with a trigger. I want to fire a trigger i...
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Lou commented,
What is the reference for ticket custom field? I want to add it to the subject. I see above that ticket.requester.custom_fields is for the requester custom field. I want the ticket custom field. ti...
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Lou commented,
That typically happens when you replicate a tag. You can only use a tag once, and that one is probably associated to some other field value. You'll need to upload the tags as well, creating a uniqu...
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Lou commented,
Sometimes it takes a little time to show up. Might also try refreshing your browser.
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Lou commented,
Just throwing this out there, but I believe that's a native Windows thing (how to handle PDF files i.e. open with).