Lou
I work a great deal with Problem/Incident tickets and APIs to create them.
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Activity overview
Latest activity by Lou-
Lou commented,
When you say description, are you referring to the subject field? If so, we use a trigger and extension to make that change. It's completely automated based on if the field has a value.
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Lou commented,
We do the same thing, and I saw the email as well. My question is, is there a difference between a HTTP extension and a URL extension? The article specifically states HTTTP extensions, but our comm...
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Lou created a post,
Using formulas in macos
Is it possible to use a formula in a macro? Specifically, I want to calculate days based on date fields in the ticket form.
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Lou commented,
You should be able to just reply to the notification. The body of your email will be inserted as a private comment, as long as your email address is an agent address (full or light).
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Lou commented,
I'm no expert, but I had to do them one-by-one. Also, if you have any custom metrics, they're based on the original dataset, so you'll have to recreate them in the new dataset.
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Lou commented,
You don't see this?
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Lou commented,
I get the same thing. I had that with Explore as well. Had to have the account owner enable it: To enable help center in setup mode Sign in to Zendesk Support as the account owner. Note: You mu...
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Lou commented,
Yes, it is.
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Lou commented,
Look at your events. Every time you reassign, the trigger is probably firing again. If that's the case, use tags to prevent it. Once the trigger fires initially, add a tag as an action (something l...
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Lou commented,
Depending on your subscription, you should be able to do this with Brands. https://support.zendesk.com/hc/en-us/articles/204108983-Setting-up-multiple-brands