Lou
I work a great deal with Problem/Incident tickets and APIs to create them.
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Activity overview
Latest activity by Lou-
Lou commented,
We had one that had about 2800. We tested it in the sandbox, and the only performance issue we experienced was in accessing the values within the settings. When selecting the drop-down from within ...
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Lou commented,
We are importing organization field drop downs via API. Is there a limit to the number of characters in the tag that we might run into?
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Lou commented,
We are importing organization field drop downs via API. Is there a limit to the number of characters in the tag that we might run into?
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Lou commented,
We don't use it a "lot", but we do use it. We had a project where we sent out reminders to the customers X days before an event was to happen. We also use it for internal notes to agents for COVID ...
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Lou commented,
You can use Automations and Extensions to do this (as well as public comments). We do it all the time. Set up the Automation with the conditions you want. One of the conditions must be to look for...
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Lou commented,
LOL I debated whether to do that initially. Thought my description was pretty good :) Here is a screen shot of how it looks in Edit mode: Here is a screen shot of how it looks in Guide:
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Lou created a post,
Guide published article doesn't look like admin version
I created an article in Guide using bullet points. While in the edit/admin mode, I created bullets with sub-points. In the edit/admin mode, the bullet points show up as solid black and the sub-poin...
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Lou commented,
You can use automations to create a public reply, which you can see in the ticket as being done.
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Lou commented,
Not only that, but it would be nice if they fields could be sorted alphabetically. We have MANY custom fields, and it takes quite some time to find the right one in the hodgepodge.
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Lou commented,
Looks like it had something to do with a duplicate org assigned to the user (i.e. same org added twice; not sure how this is even possible). Once I deleted it, everything worked.