Hannah Meier
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Activity overview
Latest activity by Hannah Meier-
Hannah Meier commented,
Hello Ibrahim Shariff, Unfortunately, since Explore does not have a minimum function available in our formula writer, there is no way to report on the first time a ticket was set to "solved" in ...
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Hannah Meier commented,
Hello Mahdi, I've created a ticket for you so we can dive into this further. You should have received an email about this ticket.
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Hannah Meier commented,
Hi Luke, The best way to do this would be to create a standard calculated attribute that groups tickets within the range and outside the range. You'll need to use the IF/THEN function to do this. ...
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Hannah Meier commented,
Hello Sylvia Agung, This recipe shows problem tickets by number of unsolved incidents that are attached. Since incidents may be re-opened after a problem ticket is closed, this is likely the case h...
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Hannah Meier commented,
Hello smithy smith, This is because the built-in Week of year attributes will show weeks based on a start date of Monday with the end date of Sunday. The above recipe creates a Standard calculated ...
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Hannah Meier commented,
Hi Saxon Clay, The problem with this query where it is strictly counting unique ticket IDs and excluding tickets that were worked over multiple days is because you're using the D_COUNT() aggregato...
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Hannah Meier commented,
Hello Jay McCormack, You can do this by adding % Satisfaction rated to the chart as a secondary axis. After that, you can edit the dual axis in Chart configuration > Secondary axes to ensure that t...
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Hannah Meier commented,
That is correct. If a value doesn't have any data, it won't show up in Explore.
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Hannah Meier commented,
I'm sorry that we don't have a solution that will work for you at this time. If this is something you think could be useful in the future, feel free to post in our Product feedback forum (link belo...
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Hannah Meier commented,
Hello Maxime, The "Tickets" dataset only gives information about the tickets as they currently are. You can use time tracking information with this dataset, but only the total time spent on the tic...