Hannah Meier
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Activity overview
Latest activity by Hannah Meier-
Hannah Meier commented,
Hi Christine, Unfortunately, it's not possible to get that data at an hourly level. However, you can use the Backlog history dataset to get a snapshot of how many unsolved tickets you have each day...
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Hannah Meier commented,
Hello Nicola, I believe you should be able to build this using the SLA dataset. You can use the % Achieved SLA tickets metric either on its own or with the Assignee name attribute to see what perce...
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Hannah Meier commented,
Hello Tejas, My apologies, I used the wrong function for allowing the formula engine to read [Call - Minute] as a number. You'll want to use the same formula, but with "NUMBER" instead of "VALUE....
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Hannah Meier commented,
Hello Tejas, In order to do this, you'll need to create a standard calculated attribute. You'll want to create a Standard calculated metric with a formula such as: IF VALUE([Call - Minute]) < 16 TH...
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Hannah Meier created an article,
Explore recipe: Backlog tickets by month
In this Explore recipe, you'll learn how to create an Explore query that will report on the number of tickets that were unsolved in your account at the end of each month. This article contains t...
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Hannah Meier commented,
Hi Steven, You can do this by following these steps 1. Create a line chart with at least two metrics 2. For the metrics you want to appear as bars, select to display that metric on a dual axis, as ...
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Hannah Meier commented,
Hello Jeremy, The backlog dataset shows you a snapshot of unsolved tickets at any given date. The data in this dataset counts how many unsolved tickets there are per given day. You need to be caref...
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Hannah Meier commented,
Hi Eric, You can do this by following this recipe: https://support.zendesk.com/hc/en-us/articles/360026058233-Explore-Recipe-Days-since-an-organization-last-submitted-a-ticket and then adding the o...
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Hannah Meier commented,
Hello Simone, This isn't a report that is possible to create in Explore, since the backlog dataset does not include data on solved tickets. The best solution I can come up with would be to create t...
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Hannah Meier commented,
Official comment Hello Serge, You can do this by cloning all of your existing queries to the dataset you want to use. In order to do this, you'll need to go to the Query Library (the graph icon on the left-hand men...