Hannah Meier
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Activity overview
Latest activity by Hannah Meier-
Hannah Meier commented,
Hi Steven, You can do this by following these steps 1. Create a line chart with at least two metrics 2. For the metrics you want to appear as bars, select to display that metric on a dual axis, as ...
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Hannah Meier commented,
Hello Jeremy, The backlog dataset shows you a snapshot of unsolved tickets at any given date. The data in this dataset counts how many unsolved tickets there are per given day. You need to be caref...
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Hannah Meier commented,
Hi Eric, You can do this by following this recipe: https://support.zendesk.com/hc/en-us/articles/360026058233-Explore-Recipe-Days-since-an-organization-last-submitted-a-ticket and then adding the o...
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Hannah Meier commented,
Hello Simone, This isn't a report that is possible to create in Explore, since the backlog dataset does not include data on solved tickets. The best solution I can come up with would be to create t...
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Hannah Meier commented,
Official comment Hello Serge, You can do this by cloning all of your existing queries to the dataset you want to use. In order to do this, you'll need to go to the Query Library (the graph icon on the left-hand men...
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Hannah Meier commented,
Hello Khadeeja, I'm not quite sure I understand what you mean when you say that your cannot see anything under "applied" in the time filter. Can I get some more information on what you're expecting...
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Hannah Meier commented,
Hello Darren, When you create a dashboard in Zendesk Explore, by default only you can see it. In order for other users to view the dashboard you created, you must share that dashboard with them. Th...
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Hannah Meier created an article,
Why is my custom metric or attribute returning an error when I add it to a query?
Question I made a custom metric or attribute, and got the green check mark in the formula editor. However, when I try to use my new metric or attribute in a query, I get the following error: The se...
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Hannah Meier created an article,
When does case matter in the formula editor in Explore?
Question Which fields in the Formula editor in Explore are case-sensitive? Answer In Explore, you are able to type your own formulas into the Formula editor. In the formula editor, the names of fi...
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Hannah Meier created an article,
How do I open tickets from Explore reports?
Question When reporting on tickets, how can I click the tickets to open them directly from the report? Answer To open tickets in Zendesk from your reports in Explore, you will need to create a cus...