Hannah Meier
- Total activity 98
- Last activity
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Activity overview
Latest activity by Hannah Meier-
Hannah Meier commented,
Hello eshemchuk, I'm going to create a ticket so that I can get some more information on the specific report you're creating here. You should be getting an email with the ticket information shortly.
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Hannah Meier commented,
Lizyer Maxim, You can change your results to a percentage by using a Result path calculation. Von Au If you do not want to limit this metric to certain groups, you can omit the lines with [Change...
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Hannah Meier commented,
Hi Jay, In the Result calculated menu, have you made sure that the "clear used metrics" box is selected (Step 11 above)?
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Hannah Meier commented,
Hello Sy, I'm going to pull this request into a ticket so I can get some more detailed information about the data in your account. You should receive an email shortly with the ticket information.
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Hannah Meier commented,
Hello Ricki, I'm sorry this is happening to you. I'm going to pull this into a ticket so I can get more detailed information about your account in order to troubleshoot this issue. You should get a...
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Hannah Meier commented,
Hello Sophie, Can you give more information about the error in that line?
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Hannah Meier commented,
Hey Nick, You'll need to use the Support: SLA's dataset in order to report on the SLAs in a ticket. If you do not have any SLA's set up, there will be no SLA data, so you won't be able to use that ...
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Hannah Meier commented,
Hello Sy, You can do this by creating something similar to the above chart in the Ticket Updates dataset. Metrics: Tickets updated with public comments. Columns: Ticket updated - hour. Rows: Update...
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Hannah Meier commented,
Hello Craig, In order to look into this issue, I'm going to create a ticket for you. You should be getting an email notification.
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Hannah Meier commented,
Hello Ibrahim Shariff, Unfortunately, since Explore does not have a minimum function available in our formula writer, there is no way to report on the first time a ticket was set to "solved" in ...