Sore
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Total activity33
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Last activity
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Activity overview
Latest activity by Sore-
Sore commented,
Thank you very much for feedback. After going this over a few times, I made another solution directly in Zendesk. I came to the conclusion that I would have to build a lot of metrics in order to ge...
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Sore commented,
+1 for this as well. We put our documentation online, and whenever we add something new to our APIs, we usually updated existing articles, and would really like to notify our end-users with these a...
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Sore commented,
Hello I've come across a little issue that is quite critical in order to measure my agents time spent. When a "Follow up" ticket is created, it inherits the old tickets total time spent. That means...
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Sore created a post,
How to "group groups" in Gooddata?
Hello Im building some custom reports, and would like to visualize my satisfaction ratings...No problem! Now my company works across multiple countries, and each country has x groups. Now I would...
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Sore commented,
Hello I have created an expression field as a custom field, for my agents to type in invoicing hours in half hours only. That means I have an expression field that accepts "1" 1,5" and 1.5" Is ...
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Sore commented,
How do they work? When do they disappear again? My dashboard is full of notifications, even after I've clicked them.
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Sore commented,
Hello I could really use an option to further regulate the user rights within groups/roles. My scenario is that I have a bunch of "Team Leader" users. I would like these guys to add/remove agents i...
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Sore commented,
Hi, is it also possible to create a ticket through the API with an internal note only? Edit: Yes it was :-) Just not well described scenario in the documentation.
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Sore commented,
I really would appreciate a "follow" option. We escalate tickets to 2nd level, and need a view to monitor these. Now i've done a trigger to set a field with a value triggered by assign to a specifi...