Rachel Braynin commented,
What about reporting on number of published articles, by author. Is this an option now or would be a feature request?
Rachel Braynin commented,
How do we get on the list to Beta the GoodData replacement product? Is there a roadmap?
Rachel Braynin commented,
Thanks for the clarification. The part about employees is for those who have an End User role and are not agents in Zendesk to be excluded from surveys. Upon further digging, I'm not satisfied wit...
Rachel Braynin commented,
To continue the answer from Graeme Carmichael regarding how to exclude specific people from receiving a survey with no_satisfaction_survey, would it work to use Ticket "Organization" is n...
Rachel Braynin commented,
Communities is not checked yet it shows up in the top right nav. This is when I view the Help Center as an End User from Settings. We have not activated the Help Center yet, plan to do so later thi...
Rachel Braynin commented,
Is there a way to disable community from Help Center? We want to keep the discussions in articles, like here. But not let customers start their own conversations (yet).
Rachel Braynin commented,
I am starting with building out reports and want to include Ticket Subject in the report. I cannot find this field available to include in a report. Is it named differently in Insights?
Rachel Braynin commented,
Is Zendesk investing any time or effort in updating the Hubspot integration? I agree with Ilemi's comments above. We have to clean up Hubspot each week with superfluous data and I can't get Orgs t...
Rachel Braynin created a post,
I put in reject: email address in the Blacklist box under Admin/Customer, and there was a space between the : and the email address. I was able to save and then it did not work as the space did no...