Rachel Braynin

1. Using Support
2. Reporting and performance
3. Reporting on custom fields in Insights (Professional and Enterprise)

How do we get on the list to Beta the GoodData replacement product? Is there a roadmap?

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• Rachel Braynin
• Created February 19, 2018 19:31
• 0 votes

1. Using Support
2. Reporting and performance
3. Using CSAT (Professional and Enterprise)

Thanks for the clarification.  The part about employees is for those who have an End User role and are not agents in Zendesk to be excluded from surveys. Upon further digging, I'm not satisfied wit...

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• Rachel Braynin
• Edited February 08, 2018 14:19
• 0 votes

1. Using Support
2. Reporting and performance
3. Using CSAT (Professional and Enterprise)

To continue the answer from Graeme Carmichael regarding how to exclude specific people from receiving a survey with no_satisfaction_survey, would it work to use Ticket "Organization" is n...

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• Rachel Braynin
• Created February 07, 2018 21:48
• 0 votes

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Disabling your Help Center community (Guide Professional and Enterprise)

Communities is not checked yet it shows up in the top right nav. This is when I view the Help Center as an End User from Settings. We have not activated the Help Center yet, plan to do so later thi...

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• Rachel Braynin
• Created December 06, 2017 14:06
• 0 votes

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Applying user segments to restrict access to community content (Guide Professional and Enterprise)

Is there a way to disable community from Help Center? We want to keep the discussions in articles, like here. But not let customers start their own conversations (yet).

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• Rachel Braynin
• Created December 05, 2017 20:48
• 0 votes

1. Using Support
2. Reporting and performance
3. Building custom reports in Insights (Professional and Enterprise)

I am starting with building out reports and want to include Ticket Subject in the report.  I cannot find this field available to include in a report.  Is it named differently in Insights?

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• Rachel Braynin
• Created October 26, 2017 20:57
• 0 votes

1. Community
2. Support Product Feedback
3. Improvement on Hubspot CRM integration

Is Zendesk investing any time or effort in updating the Hubspot integration?  I agree with Ilemi's comments above. We have to clean up Hubspot each week with superfluous data and I can't get Orgs t...

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• Rachel Braynin
• Created October 18, 2017 13:12
• 1 vote