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Annelies Schueler

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Latest activity by Annelies Schueler
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    Annelies Schueler commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Creating views to manage ticket workflow

    Hello,  I have a my views in order but I noticed some tickets are some how not visable in my "views". Is there a possibility or query which can show what ticket numbers are NOT shown in any of the ...

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    Annelies Schueler created a post,

    Unable to create a new account for a .nu domain.

    Answered
    1. Community
    2. Support Q&A

    I want to create a new account for Zendesk with a "info@###.nu" domain. Zendesk is telling me to use a valid mail address. But this is the valid mail address.... what can I do to register with Zend...

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    Annelies Schueler commented,

    1. Support
    2. ...
    3. Workflows
    4. About automations and how they work

    Good afternoon, Automation are installed and fired but I can not find them? I do not see my fired automations in my ticket. Is there a possibility to show this? I would like to see whether my clien...

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    Annelies Schueler commented,

    1. Support
    2. ...
    3. Workflows
    4. Workflow recipe: Sending automated ticket reminders to customers

    HI good afternoon, a question about the clean up trigger. Why do I need to fill the "ANY" conditions. it seems like they are not necessary. hope to hear from you! kind regards Annelies

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