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Sofia Klock Agelii

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Latest activity by Sofia Klock Agelii
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    Sofia Klock Agelii commented,

    And, one more question; how long after permanently deleting an agent, can I expect the name to be scrubbed from the tickets? I have just now soft deleted, and then permanently deleted an agent, but...

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    Sofia Klock Agelii commented,

    Hi,  this list with deleted users is neither searchable nor sortable, and users are listed only based on when they were deleted. The usability is very very low; it is impossible to find the correct...

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    Sofia Klock Agelii commented,

    Yes, sure, this explains it. Thank You. How will we (Zendesk customers) be notified when this functionality is available? Via email push notifications?   Thank you.

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    Sofia Klock Agelii commented,

    Hi Dwight! Thanks for reply. However, I still need to ask: - is there a difference between Deleting and Permanently Deleting an agent? How is then the Permanently Deletion executed? - what do you m...

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    Sofia Klock Agelii commented,

    Hi! Nicole, you mentioned the new permanent user delete functionality that will allow user PII to be scrubbed across open tickets. This sounds good, but when can we expect it? May 25 is approaching...