Sofia Klock Agelii

1. Using Support
2. Users, groups, and organizations
3. Deleting users

And, one more question; how long after permanently deleting an agent, can I expect the name to be scrubbed from the tickets? I have just now soft deleted, and then permanently deleted an agent, but...

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• Sofia Klock Agelii
• Created May 23, 2018 03:41
• 0 votes

1. Using Support
2. Users, groups, and organizations
3. Deleting users

Hi,  this list with deleted users is neither searchable nor sortable, and users are listed only based on when they were deleted. The usability is very very low; it is impossible to find the correct...

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• Sofia Klock Agelii
• Created May 23, 2018 03:09
• 0 votes

1. Using Support
2. Agent guide for Support
3. Adding and managing end-users

Yes, sure, this explains it. Thank You. How will we (Zendesk customers) be notified when this functionality is available? Via email push notifications?   Thank you.

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• Sofia Klock Agelii
• Created April 30, 2018 14:19
• 0 votes

1. Using Support
2. Agent guide for Support
3. Adding and managing end-users

Hi Dwight! Thanks for reply. However, I still need to ask: - is there a difference between Deleting and Permanently Deleting an agent? How is then the Permanently Deletion executed? - what do you m...

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• Sofia Klock Agelii
• Created April 27, 2018 06:08
• 0 votes

1. Using Support
2. Agent guide for Support
3. Adding and managing end-users

Hi! Nicole, you mentioned the new permanent user delete functionality that will allow user PII to be scrubbed across open tickets. This sounds good, but when can we expect it? May 25 is approaching...

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• Sofia Klock Agelii
• Created April 23, 2018 20:21
• 0 votes