Jonathan Vorasane

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Activity overview

Latest activity by Jonathan Vorasane
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    Jonathan Vorasane commented,

    Is there a way to pull the analytics for the top tags over a period of time versus just the last 7 days for top tags?

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    Jonathan Vorasane created a post,

    Agent log in/out report including status


    It would be helpful to have a report that admins can pull showing when each agent logs in/out and what particular status they were in and for how long.  The report is basically a timestamp of the a...

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    Jonathan Vorasane created a post,

    Admin - Force Close Report

    Hi,  It would be nice to know if an agent force closes out of a chat.  We have been experiencing a lot of "dropped" chats resulting in bad survey reviews.  Agents reporting they were still in the c...