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Jonathan Vorasane

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  • Agent log in/out report including status

    Completed

    It would be helpful to have a report that admins can pull showing when each agent logs in/out and what particular status they were in and for how long.  The report is basically a timestamp of the a...

  • Admin - Force Close Report

    Hi,  It would be nice to know if an agent force closes out of a chat.  We have been experiencing a lot of "dropped" chats resulting in bad survey reviews.  Agents reporting they were still in the c...