Aaron Wasserman
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Total activity57
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes35
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Subscriptions8
Activity overview
Latest activity by Aaron Wasserman-
Aaron Wasserman commented,
@Angela - They do care, but this forum isn't a great way for them to respond--in my experience. The best way to get a response is to open a ticket, which unfortunately only benefits you--which is w...
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Aaron Wasserman commented,
@Avi - You've piqued my interest. Let me know when you've got a beta up and running. @Kristen - Thank you! Yes, I have been looking for this article :)
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Aaron Wasserman commented,
@Kristen - Thanks for the update. Perhaps it would be helpful to add a link to an article about how to use the notify target email?
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Aaron Wasserman commented,
@ Nicole - That wasn't my question--I actually explained why we need this function in my original comment. Another agent already helped out with this though.
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Aaron Wasserman commented,
@ Nicole - Thank you for explaining that Nicole, but could you please tell me How to do it?
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Aaron Wasserman commented,
@Justin - This might be helpful to you: https://support.zendesk.com/hc/en-us/articles/203660826-Triggers-Organized-Reassigning-Tickets
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Aaron Wasserman commented,
It would be really nice if there were the ability to bulk-reassign tickets. Sometimes we need to reallocate resources without our team and we need to transfer a number of tickets from one agent to ...
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Aaron Wasserman commented,
Thank you. It got buried among all of my customer tickets :)
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Aaron Wasserman commented,
What's the ticket number? I checked everywhere in my email.
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Aaron Wasserman commented,
I still haven't seen an email about this ticket... am I missing something?