Aaron Wasserman
- Total activity 61
- Last activity
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Activity overview
Latest activity by Aaron Wasserman-
Aaron Wasserman commented,
@Angela - They do care, but this forum isn't a great way for them to respond--in my experience. The best way to get a response is to open a ticket, which unfortunately only benefits you--which is w...
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Aaron Wasserman commented,
@ Nicole - Thank you VERY much for your response to my grievances. I run a tech center myself so I know how we can get buried under requests/tickets but it was feeling very much like yelling down a...
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Aaron Wasserman commented,
@James - Not even sure why Zendesk has this forum because the don't seem to take these requests seriously. I'm following another chain that's 9!!! years old and has over 350 votes and still they ha...
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Aaron Wasserman commented,
@Avi - You've piqued my interest. Let me know when you've got a beta up and running. @Kristen - Thank you! Yes, I have been looking for this article :)
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Aaron Wasserman commented,
@Kristen - Thanks for the update. Perhaps it would be helpful to add a link to an article about how to use the notify target email?
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Aaron Wasserman commented,
4 and a half years and no response is not very encouraging... What's the point of a forum if questions have to be asked using Tickets?
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Aaron Wasserman commented,
@ Nicole - That wasn't my question--I actually explained why we need this function in my original comment. Another agent already helped out with this though.
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Aaron Wasserman commented,
@ Nicole - Thank you for explaining that Nicole, but could you please tell me How to do it?
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Aaron Wasserman commented,
@Justin - This might be helpful to you: https://support.zendesk.com/hc/en-us/articles/203660826-Triggers-Organized-Reassigning-Tickets
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Aaron Wasserman commented,
It would be really nice if there were the ability to bulk-reassign tickets. Sometimes we need to reallocate resources without our team and we need to transfer a number of tickets from one agent to ...