Andrew Forbes
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Activity overview
Latest activity by Andrew Forbes-
Andrew Forbes commented,
Hi Carl, There are two ways to fix this. 1. Multiply your result by 100 (if you're looking for a percentage) 2. Go into Chart Configuration -> Display Format -> and from here you can change the ...
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Andrew Forbes commented,
Hi Ayal - This could likely be accomplished using a "Change Attribute" filter on your dashboard. You can read more here about how these filters work: https://support.zendesk.com/hc/en-us/article...
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Andrew Forbes commented,
Hi Fabio - This is possible today by adding a "Metric filter" to your dashboards. See below:
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Andrew Forbes commented,
Hi Paula - This update will only be reflected in Explore, not Insights.
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Andrew Forbes commented,
Woot woot! We are excited too, Jonathan!!
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Andrew Forbes created an article,
Updates to how time-related data is displayed in Explore
The Explore team is constantly looking for ways to make it easier for teams to see and understand their data. A big part of that is displaying time-related data in a format that’s readable and cons...
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Andrew Forbes created an article,
Explore recipe: Creating weekly date buckets
This recipe shows you how to display your weekly data in date buckets rather than just showing the individual week number. Skill level: Medium Time required: 20 minutes Ingredients: 1 calculated ...
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Andrew Forbes created an article,
Explore recipe: Displaying tickets answered within different time brackets
This recipe shows the percentage of tickets being replied to in different time brackets. You can then use this to compare different groups and other attributes. What you'll need Skill level: E...
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Andrew Forbes created an article,
Explore recipe: Calculating estimated cost of service
How much does it cost your support team to tackle questions about various issue types or how much time do you spend on various customers? In this report, you'll use data collected by the Zendesk ...
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Andrew Forbes created an article,
January updates: Data quality improvements and more
We’ve recently launched a few improvements to data sources in Explore that we’re excited to share. These updates aim to provide users more data points, a consistent data schema to report off of, an...