Andrew Forbes

1. Community
2. Explore - Product Feedback and Discussion
3. Light Agents access to Explore

Hi all - This feature is going to go into early access in the next couple weeks! You can sign up here: https://support.zendesk.com/hc/en-us/articles/360036743314

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• Andrew Forbes
• Created October 22, 2019 19:27
• 0 votes

1. Community
2. Explore - Troubleshooting and Q&A
3. Explore is rounding a number when dividing

Hi Carl,    There are two ways to fix this. 1. Multiply your result by 100 (if you're looking for a percentage) 2. Go into Chart Configuration -> Display Format -> and from here you can change the ...

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• Andrew Forbes
• Created August 29, 2019 18:48
• 1 vote

1. Community
2. Explore - Troubleshooting and Q&A
3. Date Filters - OR logic

Hi Ayal -    This could likely be accomplished using a "Change Attribute" filter on your dashboard. You can read more here about how these filters work: https://support.zendesk.com/hc/en-us/article...

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• Andrew Forbes
• Created July 02, 2019 19:51
• 0 votes

1. Community
2. Explore - Product Feedback and Discussion
3. Filter numeric fields in Explore

Hi Fabio - This is possible today by adding a "Metric filter" to your dashboards. See below:   

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• Andrew Forbes
• Created July 02, 2019 18:53
• 0 votes

1. Zendesk updates
2. Announcements
3. Updates to datasets in Explore

Hi Paula - This update will only be reflected in Explore, not Insights. 

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• Andrew Forbes
• Created June 27, 2019 00:28
• 0 votes

1. Zendesk updates
2. Announcements
3. Updates to how time-related data is displayed in Explore

Woot woot! We are excited too, Jonathan!! 

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• Andrew Forbes
• Created May 03, 2019 22:50
• 0 votes