Andrew Forbes

Principal Product Marketing Manager, Zendesk Explore & Release Marketing

Zendesk team member

Total activity

63
Last activity

February 07, 2020 18:59
Member since

November 01, 2018 16:25
Following

0 users
Followed by

6 users
Votes

7
Subscriptions

29

Activity overview

Latest activity by Andrew Forbes

Andrew Forbes commented, February 07, 2020 18:59
Hi Mariliam Enhancements to Guide datasets (knowledge base & search reporting) are on the Explore roadmap. We can update you once we have a confirmed timeline. To echo Rob, the current Knowledge/Se...
- View comment
- Andrew Forbes
- Created February 07, 2020 18:59
- 0 votes
Andrew Forbes commented, October 22, 2019 19:27
Hi all - This feature is going to go into early access in the next couple weeks! You can sign up here: https://support.zendesk.com/hc/en-us/articles/360036743314
- View comment
- Andrew Forbes
- Created October 22, 2019 19:27
- 0 votes
Andrew Forbes commented, August 29, 2019 18:48
Hi Carl, There are two ways to fix this. 1. Multiply your result by 100 (if you're looking for a percentage) 2. Go into Chart Configuration -> Display Format -> and from here you can change the ...
- View comment
- Andrew Forbes
- Created August 29, 2019 18:48
- 1 vote
Andrew Forbes commented, July 02, 2019 19:51
Hi Ayal - This could likely be accomplished using a "Change Attribute" filter on your dashboard. You can read more here about how these filters work: https://support.zendesk.com/hc/en-us/article...
- View comment
- Andrew Forbes
- Created July 02, 2019 19:51
- 0 votes
Andrew Forbes commented, July 02, 2019 18:53
Hi Fabio - This is possible today by adding a "Metric filter" to your dashboards. See below:
- View comment
- Andrew Forbes
- Created July 02, 2019 18:53
- 0 votes
Andrew Forbes created an article, April 28, 2019 17:52
Explore recipe: Creating weekly date buckets
This recipe shows you how to display your weekly data in date buckets rather than just showing the individual week number. What you'll need Skill level: Medium Time required: 20 mins Zendesk Exp...
- Andrew Forbes
- Edited February 01, 2021 10:09
- 15 followers
- 19 comments
- 1 vote
Andrew Forbes created an article, April 28, 2019 17:52
Explore recipe: Displaying tickets answered within different time brackets
This Explore recipe shows the percentage of tickets being replied to in different time brackets, for example, tickets replied to within one hour. You can then use this to compare different group...
- Andrew Forbes
- Edited February 01, 2021 10:08
- 18 followers
- 25 comments
- 3 votes
Andrew Forbes created an article, April 28, 2019 15:50
Explore recipe: Calculating estimated cost of service
How much does it cost your support team to tackle questions about various issue types or how much time do you spend on various customers? In this report, you'll use data collected by the Zendesk...
- Andrew Forbes
- Edited February 01, 2021 10:08
- 11 followers
- 16 comments
- 2 votes
Andrew Forbes commented, March 06, 2019 16:56
Hey Anton - Yes, there are some REGEX functions that would work well to extract fields here. You can also use the function CONTAINS(). Our team is working on an article, but here's a head start:...
- View comment
- Andrew Forbes
- Created March 06, 2019 16:56
- 1 vote
Andrew Forbes commented, March 01, 2019 01:21
Hey Terry, You can build out some custom metrics to track weeks that start on Sunday. The formula looks something like: START_OF_WEEK_SUNDAY(_date). We don't currently have it on the roadmap f...
- View comment
- Andrew Forbes
- Created March 01, 2019 01:21
- -1 votes