Eric Norris
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Activity overview
Latest activity by Eric Norris-
Eric Norris commented,
Hello, Scenario 2 sounds like it would solve an issue I have with AnswerBot. I have one product I would like to have AnswerBot respond about, but it picks up KB articles from other products in the ...
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Eric Norris created a post,
Macro Revision History
Hello! I was looking to see if there are any plans to add Revision History to macros, similar to the ones used for Triggers. As we expand our macros and who can create them, this would be very usef...
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Eric Norris commented,
Hi Graeme, Thanks for replying. However, I am looking to see if I can only see tickets that have been reopened after and agent Solves it. Using the built in metric, it will give me all open tickets...
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Eric Norris created a post,
Get number of Opens after Solve
Hello, I am looking to find a way to count how many tickets have been re-opened after an agent set a ticket to Solved. I tried making an updated version of the '# Reopens' and that looks like this:...
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Eric Norris commented,
That looks like what I want, that's awesome. I'll give it a try, thanks!
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Eric Norris created a post,
# of tickets by Subject line
Hello, I was wondering if it was possible to be able to report by the contents of the subject line. I have recently received a request to get a count of how many 1-5 star Google Play Reviews we hav...
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Eric Norris commented,
Is there a way to change the messaging of the buttons for Answer Bot depending on triggers? I have some products where my agents can't assist, but the customer can get help elsewhere. I am hoping t...
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Eric Norris commented,
Hello, this is something that would be very useful to our company. We are growing our social media presence, especially in Twitter. Having this would allow us to easily and quickly look up Twitter ...
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Eric Norris commented,
After '+add contact' a Twitter handle for a user, is there a way to search for that Twitter handle using the Search?
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Eric Norris commented,
I think the next step is to clear out the code and start over. I know its a bit of a pain, but it might help.