Eric Norris
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Total activity31
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Last activity
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Activity overview
Latest activity by Eric Norris-
Eric Norris created a post,
Show # of Archived tickets in the User Data app
Hello,We currently use the User Data app to get a quick look at how many tickets a customer has had with us. However, it does not include Archived tickets.Could we have it include Archived tickets?...
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Eric Norris commented,
We have recently expanded out some of our guide articles to include multiple languages. For Answer Bot to work properly, would we need to add labels that are translations of the labels we currently...
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Eric Norris commented,
When trying to create a report that counts the number of public replies in a given week in Explore, I am getting a much higher count than I do in GoodData. This is what I am using:GoodData:- What: ...
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Eric Norris commented,
Hello, Scenario 2 sounds like it would solve an issue I have with AnswerBot. I have one product I would like to have AnswerBot respond about, but it picks up KB articles from other products in the ...
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Eric Norris commented,
Is there a way to change the messaging of the buttons for Answer Bot depending on triggers? I have some products where my agents can't assist, but the customer can get help elsewhere. I am hoping t...
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Eric Norris commented,
After '+add contact' a Twitter handle for a user, is there a way to search for that Twitter handle using the Search?
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Eric Norris commented,
Hello, I was wondering if it was possible to create sub-groups. For example, I have a team in Europe that handles various languages for that region. I currently have a 'Europe Agents' group where I...