Eric Norris

Total activity

36
Last activity

February 19, 2020 15:35
Member since

December 01, 2017 22:03
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4
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19

Activity overview

Latest activity by Eric Norris

Eric Norris created a post, February 19, 2020 15:35
Show # of Archived tickets in the User Data app
1. Community
2. Feedback on Zendesk Apps
Hello,We currently use the User Data app to get a quick look at how many tickets a customer has had with us. However, it does not include Archived tickets.Could we have it include Archived tickets?...
- Eric Norris
- Created February 19, 2020 15:35
- 2 followers
- 1 comment
- 0 votes
Eric Norris commented, June 03, 2019 18:41
We have recently expanded out some of our guide articles to include multiple languages. For Answer Bot to work properly, would we need to add labels that are translations of the labels we currently...
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- Eric Norris
- Created June 03, 2019 18:41
- 0 votes
Eric Norris commented, March 15, 2019 19:07
Are there any plans to add Ticket Description to Explore?
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- Eric Norris
- Created March 15, 2019 19:07
- 0 votes
Eric Norris commented, March 14, 2019 21:02
When trying to create a report that counts the number of public replies in a given week in Explore, I am getting a much higher count than I do in GoodData. This is what I am using:GoodData:- What: ...
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- Eric Norris
- Created March 14, 2019 21:02
- 3 votes
Eric Norris commented, February 08, 2019 19:16
Hello, Scenario 2 sounds like it would solve an issue I have with AnswerBot. I have one product I would like to have AnswerBot respond about, but it picks up KB articles from other products in the ...
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- Eric Norris
- Created February 08, 2019 19:16
- 0 votes
Eric Norris commented, November 13, 2018 22:16
Hi Graeme, Thanks for replying. However, I am looking to see if I can only see tickets that have been reopened after and agent Solves it. Using the built in metric, it will give me all open tickets...
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- Eric Norris
- Created November 13, 2018 22:16
- 0 votes
Eric Norris created a post, November 13, 2018 20:23
Get number of Opens after Solve
1. Community
2. Insights Q&A
Hello, I am looking to find a way to count how many tickets have been re-opened after an agent set a ticket to Solved. I tried making an updated version of the '# Reopens' and that looks like this:...
- Eric Norris
- Created November 13, 2018 20:23
- 2 followers
- 3 comments
- 0 votes
Eric Norris commented, November 08, 2018 18:26
That looks like what I want, that's awesome. I'll give it a try, thanks!
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- Eric Norris
- Created November 08, 2018 18:26
- 0 votes
Eric Norris created a post, November 07, 2018 20:21
# of tickets by Subject line
1. Community
2. Insights Q&A
Hello, I was wondering if it was possible to be able to report by the contents of the subject line. I have recently received a request to get a count of how many 1-5 star Google Play Reviews we hav...
- Eric Norris
- Created November 07, 2018 20:21
- 3 followers
- 2 comments
- 0 votes
Eric Norris commented, November 02, 2018 20:40
Is there a way to change the messaging of the buttons for Answer Bot depending on triggers? I have some products where my agents can't assist, but the customer can get help elsewhere. I am hoping t...
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- Eric Norris
- Created November 02, 2018 20:40
- 0 votes