If an end user leaves a comment on the Wall post later than one week after the post was created, we don't get any notification. I understand a comment cannot be added to the post ticket as it's alr...
Thanks @Nicole. So if I understand correctly, when the end-user sees the web widget window in our website, the default fields they'd have to fill in would be just subject and description?
What are the fields that are included in the Contact form by default, if no custom fields are added?
@nate Have you checked if any of your custom fields are marked as visible to end-users and editable? That was my issue.
I'm on a Professional Plan and I don't have any option in Channel -> Widget to add Custom Ticket Fields to the Contact Form. Where can I activate this?