Joana Crisostomo
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Activity overview
Latest activity by Joana Crisostomo-
Joana Crisostomo commented,
If I'd like to measure FRT for a specific date (say yesterday), what's the best date dimension to use in the filter? That is, I want to know what's the FRT only for all tickets that were first repl...
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Joana Crisostomo commented,
Hi, I've managed to enable customised fields to the 'submit a request' form. However, I seem to be unable to edit the fields order of appearance - though I was able to do this for the web widget co...
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Joana Crisostomo commented,
We'd also like to customise the text so we could give a time expectation to customers of when their query is going to be answered, and/or show our working hours. Is this something already possible ...
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Joana Crisostomo commented,
If an end user leaves a comment on the Wall post later than one week after the post was created, we don't get any notification. I understand a comment cannot be added to the post ticket as it's alr...
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Joana Crisostomo commented,
Thanks @Nicole. So if I understand correctly, when the end-user sees the web widget window in our website, the default fields they'd have to fill in would be just subject and description?
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Joana Crisostomo commented,
What are the fields that are included in the Contact form by default, if no custom fields are added?
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Joana Crisostomo commented,
@nate Have you checked if any of your custom fields are marked as visible to end-users and editable? That was my issue.
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Joana Crisostomo commented,
I'm on a Professional Plan and I don't have any option in Channel -> Widget to add Custom Ticket Fields to the Contact Form. Where can I activate this?