Peter Lloyd commented,
This would be greatly helpful I need some agents to see information in fields but not be able to change them
Peter Lloyd commented,
We are looking to add thisCan I ask if the articles created by support tickets can be saved / vetted before it goes live on the Knowledge base
Peter Lloyd commented,
Hi Nicole Nothing specific, I'm just waryI have a demo today - hopefully all questions will be answered.If not I will definitely come back Thanks Pete
Peter Lloyd created a post,
Hi We are currently on the Support Starter Legacy package. I'm looking to move us to the new Team package to gain the On Hold status. However i'm worried that we may loose certain functions Looking...
Peter Lloyd commented,
Thank you Jessie
Peter Lloyd created a post,
Hi I'm a Freshdesk admin who has just come into a Zendesk environment. I want to split my Set as Pending option to Set as Waiting for Customer - This will have automated notification emails Set a...
Peter Lloyd commented,
Hi Any in London or UK? Thanks Pete