Peter Lloyd
- Total activity 17
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Activity overview
Latest activity by Peter Lloyd-
Peter Lloyd commented,
@Yurl Is there any way to map to a dropdown field?
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Peter Lloyd commented,
We can not seem to map to a custom dropdown field from Jira Resolution Can this be done?
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Peter Lloyd commented,
This would be greatly helpful I need some agents to see information in fields but not be able to change them
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Peter Lloyd commented,
We are looking to add thisCan I ask if the articles created by support tickets can be saved / vetted before it goes live on the Knowledge base
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Peter Lloyd commented,
Hi Nicole Nothing specific, I'm just waryI have a demo today - hopefully all questions will be answered.If not I will definitely come back Thanks Pete
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Peter Lloyd created a post,
Moving from Legacy package to a New Package
Hi We are currently on the Support Starter Legacy package. I'm looking to move us to the new Team package to gain the On Hold status. However i'm worried that we may loose certain functions Looking...
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Peter Lloyd commented,
Thank you Jessie
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Peter Lloyd created a post,
Creating different Set as options
Hi I'm a Freshdesk admin who has just come into a Zendesk environment. I want to split my Set as Pending option to Set as Waiting for Customer - This will have automated notification emails Set a...