Peter Lloyd

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Recent activity by Peter Lloyd Recent activity Votes
  • Moving from Legacy package to a New Package

    Hi We are currently on the Support Starter Legacy package. I'm looking to move us to the new Team package to gain the On Hold status. However i'm worried that we may loose certain functions Looking...

  • Creating different Set as options

    Hi   I'm a Freshdesk admin who has just come into a Zendesk environment. I want to split my Set as Pending option to Set as Waiting for Customer - This will have automated notification emails Set a...