Jeremy Holmes

1. Sell
2. ...
3. Using email in Sell
4. Integrating email with Zendesk Sell

Why would there not be an option to have a primary email address for an entire team? This is a basic functionality of your Support product but there does not seem to be any logical reason you can n...

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• Jeremy Holmes
• Created February 03, 2021 14:35
• 2 votes

1. Support
2. ...
3. Business rules
4. When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?

We wanted to move away from requiring every single ticket to be a task since it is the only way Due Dates work. Unfortunately, the custom date option doesn't work either because there is still no w...

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• Jeremy Holmes
• Created January 21, 2021 18:57
• 2 votes

1. Community
2. Feedback on Explore
3. Request to get 'Variable filters' working in Explore

We are already trying to get this data in to another service for the same reason. This is a major oversight in the design of this product. 

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• Jeremy Holmes
• Created December 15, 2020 21:58
• 2 votes

1. Support
2. ...
3. Workflows
4. Automatically tagging tickets from specific users and organizations

I can understand that, but if you are bulk updating a set of end users that are not part of an organization, it is much harder to update all of their existing tickets and there is no logic to do so...

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• Jeremy Holmes
• Edited June 16, 2020 14:14
• 3 votes

1. Support
2. ...
3. Workflows
4. Automatically tagging tickets from specific users and organizations

This does not seem to update existing tickets. It is possible to automate adding the tag to the customer's tickets that may already be in the system? 

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• Jeremy Holmes
• Created June 12, 2020 00:59
• 1 vote

1. Community
2. Explore Q&A
3. Explore: Default Filter

I like Explore and the flexibility, but it seems some features like filtering by Current User should be possible and they are not. I get the flexibility of bookmarks, but we should also still have ...

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• Jeremy Holmes
• Created March 11, 2020 19:04
• 4 votes

1. Community
2. Explore Q&A
3. [Explore] Use current user's attribute as default filter for dashboard

This is still cumbersome and I have a similar issue that should be filtered by the user viewing it. We had a way to filter to current user on Insights Reporting. It seems this would be a logical op...

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• Jeremy Holmes
• Created March 11, 2020 17:55
• 0 votes

1. Community
2. Support Q&A
3. See which tickets are currently being viewed/edited.

Will there ever be a way to create a dashboard in Explore that can show all tickets currently being viewed? This would be beneficial when trying to monitor an individual agent's activity as well as...

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• Jeremy Holmes
• Created March 09, 2020 19:53
• 1 vote

1. Community
2. Feedback on Explore
3. Fully Support ALL Field Types Available in Explore.

We are having a similar issue and our field type is decimal. We were fully able to use this field in all of our insights reporting and it is not even showing in Explore. 

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• Jeremy Holmes
• Created March 06, 2020 17:58
• 0 votes

1. Community
2. Feedback on Support
3. Whitelist custom field from automatic redaction

We are starting to run into this issue as well and don't see a solution. 

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• Jeremy Holmes
• Created November 13, 2019 14:41
• 0 votes