Jeremy Holmes
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Total activity205
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Last activity
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Member since
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Following1 user
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Votes160
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Activity overview
Latest activity by Jeremy Holmes-
Jeremy Holmes commented,
I can understand that, but if you are bulk updating a set of end users that are not part of an organization, it is much harder to update all of their existing tickets and there is no logic to do so...
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Jeremy Holmes commented,
This does not seem to update existing tickets. It is possible to automate adding the tag to the customer's tickets that may already be in the system?
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Jeremy Holmes commented,
I like Explore and the flexibility, but it seems some features like filtering by Current User should be possible and they are not. I get the flexibility of bookmarks, but we should also still have ...
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Jeremy Holmes commented,
This is still cumbersome and I have a similar issue that should be filtered by the user viewing it. We had a way to filter to current user on Insights Reporting. It seems this would be a logical op...
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Jeremy Holmes commented,
Will there ever be a way to create a dashboard in Explore that can show all tickets currently being viewed? This would be beneficial when trying to monitor an individual agent's activity as well as...
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Jeremy Holmes commented,
We are having a similar issue and our field type is decimal. We were fully able to use this field in all of our insights reporting and it is not even showing in Explore.
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Jeremy Holmes commented,
We are starting to run into this issue as well and don't see a solution.
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Jeremy Holmes commented,
I agree that this would be a great feature. We are really trying to ramp up our productivity with chat and the lack of these metrics makes it difficult to fine tune the triggers. We can't effective...
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Jeremy Holmes commented,
Jonathan's suggestion is still the only work around we have been able to use to compensate for the poor design. Unfortunately, the agent and their chats do not show up on the agent report page when...
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Jeremy Holmes commented,
I've made all of those changes and they do help a little. However, this is a terrible oversight that the workarounds are not addressing. I don't understand the hard line Zendesk Product Managers ...