Jeremy Holmes
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Activity overview
Latest activity by Jeremy Holmes-
Jeremy Holmes commented,
We are starting to run into this issue as well and don't see a solution.
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Jeremy Holmes commented,
It is understandable that this takes a good bit of testing, but this feature has potential benefits across multiple scenarios. It is also one that seems that there would be greater progress on it s...
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Jeremy Holmes commented,
The trigger mentioned is only good if a ticket is already assigned to a group, and we already do this for some groups. We would want to default to a form when a member of that group is creating a n...
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Jeremy Holmes commented,
I agree. There should be a native option to work with the data. Even a simple search or export to .csv would be better than what we have now.
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Jeremy Holmes commented,
This has become an issue for us as well. We have been happy with making views for most things, but when a set of tickets that meets the criteria is closed and can not be tagged with an automation p...
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Jeremy Holmes commented,
Tags would be a benefit that we could definitely work with, but we have found that taking the time to build appropriate forms is more beneficial, allows more specific reporting, and necessary for r...
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Jeremy Holmes commented,
We work with a lot of vendors that handle different things for us. It is not uncommon for one ticket to be associated with four or five others for a single issue. It is then a task to track all of ...
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Jeremy Holmes commented,
I agree that this would be a great feature. We are really trying to ramp up our productivity with chat and the lack of these metrics makes it difficult to fine tune the triggers. We can't effective...
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Jeremy Holmes commented,
Jonathan's suggestion is still the only work around we have been able to use to compensate for the poor design. Unfortunately, the agent and their chats do not show up on the agent report page when...
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Jeremy Holmes commented,
I've made all of those changes and they do help a little. However, this is a terrible oversight that the workarounds are not addressing. I don't understand the hard line Zendesk Product Managers ...