matthewl

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Recent activity by matthewl

Hi there, While trying out the new built-in Conditional Fields in Sandbox mode, I notice that I am unable to replicate one particular important function which the current Conditional Fileds V1 App ...
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- matthewl
- Created May 15, 2019 08:10
- 4 votes
Hi Jessie, I have tried, but it's just not working. I just can't figure it out. Would you be able to provide me the correct search string to use as I need to know how many tickets were created unde...
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- matthewl
- Created December 19, 2018 06:10
- 0 votes
Hi Jessie, The search strings which I have used are: group:SG Email Team created>"2018-12-01" created<"2018-12-08" group:"SG Email Team" created>"2018-12-01" created<"2018-12-08" Both strings are...
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- matthewl
- Created December 18, 2018 02:42
- 0 votes
Hi Jessie, I am having a tough time trying to figure how to search for tickets created for a specific Group. I have tried the recommended search strings but it's not working as intended. Able to ad...
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- matthewl
- Created December 17, 2018 02:13
- 0 votes
Hi All, How can I do a search based on "Solved By"? I need a way to churn the number of tickets solved by specific agents. Thanks
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- matthewl
- Created December 13, 2018 06:21
- 0 votes