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Tim Jacobs

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Latest activity by Tim Jacobs
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    Tim Jacobs commented,

    Thanks for the update and links, Rob and reminding us all on the context.If you permit me, I'll try a Git pull-request to fetch the latest code and interact more directly with your developers.In ge...

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    Tim Jacobs commented,

    And two more tips:- make sure that the 'working hours' column is filled with text values.  When entering eg 7-17, Google Sheets may interpret it as a date value (numeric).  Enter the value with sin...

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    Tim Jacobs commented,

    Thanks for the very nice job. I was able to get Rob Baker's version working.A few tips:- in getSortedAgents(): the OFFSET should be 1, not 2 (header row has index 0)- in fetchOpenTickets(): adapt t...