Nate Legakis commented,
Has anyone tried the wordpress plugin called Zendesk Request Form? If you don't have time to explore the api, it looks like this app does a lot of that work for you.
Nate Legakis commented,
Please add me to the list of Zendesk customers who would love to have the ability to exclude tickets created by agents. The only work around this problem that I can think of right now is to have a...
Nate Legakis commented,
What is the purpose of this condition? Assignee is not current user
Nate Legakis commented,
Yikes. That might take a little more effort than I was hoping to spend on this.
Nate Legakis commented,
There's a list of fields that show up at the bottom of emails that agents get. The fields are listed right after the line that reads "You are an agent. Add a comment by replying to this email...
Nate Legakis commented,
Is there any way to create a one click button or text link for macros just like Zendesk did with the take it macro?
Nate Legakis commented,
Is there a maximum number of characters for custom fields?
Nate Legakis commented,
Thanks for the reply. We're holding off on SSO for now. We might implement it in the future, but not anytime soon. Here's where I got the information about the Wordpress plugin and SSO. https://...
Nate Legakis commented,
The following code works great to offset the widget on desktop machines. <script type="text/JavaScript"> window.zESettings = { webWidget: { offset: { horizontal: '100px', vert...
Nate Legakis commented,
Is there an easy way to do this with Wordpress? It looks like there's a plugin, but it seems to restrict you a little. If anyone has implemented SSO with a Wordpress site, I'd love to hear about ...