Martin Champagne

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

I have restricted access of a segment to one of my customers and our support employees.  However, I assumed the identity of one of our other Customers and he can see the segment I created.  When I ...

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• Martin Champagne
• Created June 27, 2018 16:35
• 0 votes

1. Community
2. Feedback on Guide
3. Allow end-users to use Rich Text formatting (like articles) and paste images

I haven't seen an update the from the Zendesk Product team on this and it is more than a year old... is it in the roadmap and when should we expect to be able to do this? My adoption rate for using...

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• Martin Champagne
• Created June 26, 2018 21:26
• 3 votes

1. Community
2. Support Q&A
3. Can you invalidate satisfaction survey responses?

I have to say that is not really an acceptable answer.  I have also seen numerous posts from users requesting how to delete surveys.  I have used a lot of system for assessing CSAT  and never used ...

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• Martin Champagne
• Created March 12, 2018 14:32
• 7 votes

1. Community
2. Feedback on Talk
3. Add Zendesk Talk specific Admin Access

I have the same needs as Reshma.  I have a supervisor that I would like to be able to allow to see reporting, dashboards, barge calls, monitor calls etc..., but I don't want her to have full Zendes...

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• Martin Champagne
• Created February 26, 2018 22:28
• 2 votes