Jihoon Lee
ask.ahnlab.com
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Total activity41
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes11
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Subscriptions16
Activity overview
Latest activity by Jihoon Lee-
Jihoon Lee created a post,
We need a divider line between ticket comments.
Before we applied the agent workspace, there were dividing lines between messages. However, after applying it, there is no dividing line, making it difficult to visually identify the boundaries of ...
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Jihoon Lee commented,
Thanks Aubree!I am going to upgrade.
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Jihoon Lee commented,
hi @Hannah MeierI'm on the explore Legacy plan.Can I use the live data and live filter?I can't find the menu.
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Jihoon Lee commented,
I would like to see the update history of the "ticket field" in the audit log. Currently, only creation and deletion of ticket fields appear in the audit log.
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Jihoon Lee commented,
I found out that zendesk does not natively support Google Analytics 4.Do you have a tracking ID that starts with UA-? If so, GA works. But if you have a tracking ID starting with G-, GA4 won't work...
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Jihoon Lee commented,
Comments for Korean Users 현재 개인정보보호법에의해 관리자에 대해서는 Zendesk에 IP 주소제한을 설정해야 합니다. 이후, 예외로 업무 환경의 공인 IP 주소를 예외 IP에 등록할 수있습니다. 다만 현재 Zendesk의 설정은 상담원이상의 사용자를 대상으로 하고 있어서, 위 설정을 진행하면 불필요하게 상담원 또한 IP...
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Jihoon Lee created a post,
improvement request - IP address restrictions by role
I use the IP address restriction by the Privacy Act of Korea. To further explain, Korean law recommends that only admins use IP address restrictions. However, zendesk's IP address restrictions appl...
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Jihoon Lee commented,
I am currently using over 100 Trigger. Previously, I could see all my triggers using the "? Per_page = 300" parameter. And I was able to move any trigger in the list to any position I wanted. Recen...
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Jihoon Lee commented,
However, this update does not include updates to automation or triggers that can include end users in the CC.https://support.zendesk.com/hc/en-us/community/posts/203422496-Add-end-user-as-CC-via-Tr...
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Jihoon Lee commented,
I have seen an update to the CC section as follows:https://support.zendesk.com/hc/en-us/articles/360002113728-Migrating-to-CCs-and-followers However, this update does not include updates to automat...