AhnLab
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Last activity
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Activity overview
Latest activity by AhnLab-
AhnLab commented,
Comments for Korean Users 현재 개인정보보호법에의해 관리자에 대해서는 Zendesk에 IP 주소제한을 설정해야 합니다. 이후, 예외로 업무 환경의 공인 IP 주소를 예외 IP에 등록할 수있습니다. 다만 현재 Zendesk의 설정은 상담원이상의 사용자를 대상으로 하고 있어서, 위 설정을 진행하면 불필요하게 상담원 또한 IP...
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AhnLab created a post,
improvement request - IP address restrictions by role
I use the IP address restriction by the Privacy Act of Korea. To further explain, Korean law recommends that only admins use IP address restrictions. However, zendesk's IP address restrictions appl...
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AhnLab commented,
I am currently using over 100 Trigger. Previously, I could see all my triggers using the "? Per_page = 300" parameter. And I was able to move any trigger in the list to any position I wanted. Recen...
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AhnLab commented,
I wonder too. let me know. can you please be more specific about "Added product limits around number of articles per section"?
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AhnLab commented,
However, this update does not include updates to automation or triggers that can include end users in the CC.https://support.zendesk.com/hc/en-us/community/posts/203422496-Add-end-user-as-CC-via-Tr...
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AhnLab commented,
I have seen an update to the CC section as follows:https://support.zendesk.com/hc/en-us/articles/360002113728-Migrating-to-CCs-and-followers However, this update does not include updates to automat...
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AhnLab commented,
Mohamed. I think you can solve this with triggers. As shown below, set the condition of the trigger to your customer's organization, and then create a trigger that assigns the action to a specifi...
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AhnLab commented,
あなたは "instant search」を言っているようだ。下の記事を参照してください。 https://support.zendesk.com/hc/en-us/articles/216367358#topic_xqw_dd1_cw
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AhnLab commented,
玉井裕之 様。 모든 CC를 삭제할 수 있는 방법은 있습니다.아래 기사를 참고 바랍니다. https://support.zendesk.com/hc/en-us/community/posts/209285958-Removing-ALL-CCs-from-a-ticket-via-a-Trigger-Target 당신에게 도움이 되었으면 합니다. --------------...
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AhnLab created a post,
Request for adding session expiration option value
I recently tried to use the session expiration option. (Security > Authentication > Session expiration) But between 30 minutes and 8 hours there was no value. I think session timeout is too long fo...