Boris Krutiy
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Activity overview
Latest activity by Boris Krutiy-
Boris Krutiy created a post,
How to pull true SLA after a ticket is closed
AnsweredI need a way to see the true SLA after a ticket is closed. When a ticket is open, you can see what the SLA is and when it will expire. What I cannot find, is a way to view this information after th...
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Boris Krutiy commented,
Hey everyone, I have a question someone here may be able to answer. Trying to create an SLA report that shows What=% Achieved How=Month/Year (Solved Date), SLA Metric (Requester wait time ONLY) Fi...
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Boris Krutiy commented,
Thank you for the update. Is there a workaround. If the JIRA integration does not support this, can it be done in ZD natively? You and I are both in support and know that having a feature implement...
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Boris Krutiy created a post,
custom field to reflect changing SLAs
AnsweredI am having an issue that I need assistance with. Currently we have an integration with JIRA Cloud. When a Tier 1 issue requires escalation, we use the JIRA integration to create the JIRA ticket. W...