Patrick Feehan

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Reporting on created and solved tickets

When I look at the Tickets Solved Metric I get one number and then a few days later the number has changed slightly, sometimes just by 1 or 2 but sometimes by 10 or 20. I think this is because Tick...

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• Patrick Feehan
• Created May 22, 2018 14:36
• 1 vote

1. Community
2. Feedback on Support
3. Lock tickets being worked

Are there any updates or additional solutions to this? It's not very obvious when someone else is viewing a ticket or working on the same ticket as you so the ability for my team to lock a ticket w...

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• Patrick Feehan
• Created May 07, 2018 20:59
• 0 votes

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types

I'm using multiple ticket forms that each have unique ticket fields within them so that customers can use the forms to choose a broad topic for their inquiry (Returns Questions form, Products Quest...

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• Patrick Feehan
• Created April 09, 2018 21:25
• 0 votes

1. Community
2. Support Q&A
3. Issue - zendesk crashing (not responding) in Chrome

I'm having the same issue when using the reporting tab of ZenDesk. Is this a larger problem that is being addressed? 

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• Patrick Feehan
• Created March 30, 2018 14:42
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Txtr application is not useful

Is there any way to use shortcuts like in Txtr that will insert a macro instead of a word or phrase? 

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• Patrick Feehan
• Created March 09, 2018 18:43
• 0 votes