Patrick Feehan

1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: Reporting on created and solved tickets

When I look at the Tickets Solved Metric I get one number and then a few days later the number has changed slightly, sometimes just by 1 or 2 but sometimes by 10 or 20. I think this is because Tick...

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• Patrick Feehan
• Created May 22, 2018 14:36
• 1 vote

1. Community
2. Feedback on Support
3. Lock tickets being worked

Are there any updates or additional solutions to this? It's not very obvious when someone else is viewing a ticket or working on the same ticket as you so the ability for my team to lock a ticket w...

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• Patrick Feehan
• Created May 07, 2018 20:59
• 0 votes

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)

I'm using multiple ticket forms that each have unique ticket fields within them so that customers can use the forms to choose a broad topic for their inquiry (Returns Questions form, Products Quest...

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• Patrick Feehan
• Created April 09, 2018 21:25
• 0 votes

1. Community
2. Support Q&A
3. Issue - zendesk crashing (not responding) in Chrome

I'm having the same issue when using the reporting tab of ZenDesk. Is this a larger problem that is being addressed? 

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• Patrick Feehan
• Created March 30, 2018 14:42
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Txtr application is not useful

Is there any way to use shortcuts like in Txtr that will insert a macro instead of a word or phrase? 

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• Patrick Feehan
• Created March 09, 2018 18:43
• 0 votes