Patrick Feehan
- Total activity 11
- Last activity
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Activity overview
Latest activity by Patrick Feehan-
Patrick Feehan commented,
When I look at the Tickets Solved Metric I get one number and then a few days later the number has changed slightly, sometimes just by 1 or 2 but sometimes by 10 or 20. I think this is because Tick...
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Patrick Feehan commented,
Are there any updates or additional solutions to this? It's not very obvious when someone else is viewing a ticket or working on the same ticket as you so the ability for my team to lock a ticket w...
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Patrick Feehan commented,
I'm using multiple ticket forms that each have unique ticket fields within them so that customers can use the forms to choose a broad topic for their inquiry (Returns Questions form, Products Quest...
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Patrick Feehan commented,
I'm having the same issue when using the reporting tab of ZenDesk. Is this a larger problem that is being addressed?
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Patrick Feehan commented,
Is there any way to use shortcuts like in Txtr that will insert a macro instead of a word or phrase?