Dan Ross
- Total activity 1168
- Last activity
- Member since
- Following 2 users
- Followed by 4 users
- Votes 374
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Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Hey James, I don't have this setup for testing, but you could perhaps try to find the Updater as based on Ticket Text Field Change [Ticket Assignee] = blank to Ticket Text Field Changes [Ticket A...
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Dan Ross commented,
Hey Chris, This looks like a CSS issue, but its really hard to figure out what needs adjusting without being able to see a live version of the page. Do you have a link to the help centre with this ...
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Dan Ross commented,
Hi Kristen, Thank you very much for the quick reply and transparency in your response. While it's not the news I was hoping to hear, I really appreciate you making the time to come post.
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Dan Ross commented,
Another piece of feedback for Skills/Routing, while I was further testing the new functionality Please allow us to assign skills to agents based on group membership, or even by an 'All' option. We ...
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Dan Ross commented,
Agreed with Heather, we're in a similar situation. Please stop making features have their own independent access controls and just simple all or nothing access. It's getting to be frustrating that ...
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Dan Ross commented,
Hey Charlie, Zapier can't update the custom fields on an Org using the easier to use ' Update Organization' function, but it can setup an outbound message using the Zapier Webhook featurethat you c...
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Dan Ross commented,
Adding an extra vote to this idea. While the available apps can address the issue in a basic manner, sidebar space for apps is at a premium, and it's another place agents have to look. Being able t...
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Dan Ross commented,
Hey Jane,Unfortunately we've not found a reliable one. Grammarly really is best in class, but doesn't play well with Zendesk. We've contacted the Grammarly team, they said it is a Zendesk issue, co...
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Dan Ross commented,
hey Joy, When updating multiple parameters, you can do them in the same call. When you run it as two scripts, I imagine what you're seeing the latter of the two will be the one taking effect it's l...
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Dan Ross commented,
Hey Scott, Assuming your theme's based off the default Copenhagen theme and hasn't had a customization that would modify the class we're editing above, it should work. SSO shouldn't matter in the t...