Dan Ross
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Total activity1407
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Last activity
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Member since
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Following2 users
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Followed by5 users
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Votes440
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Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Great suggestion Adam! I'd like to expand it to include any changeable attribute (name, email, custom fields etc.) One really awesome feature would be an admin only 'view this object in Audit Logs'...
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Dan Ross commented,
Hey Anna Rönnfeldt, It does, we rely on it daily for our chats. Can you confirm what tier of plan you have with Chat? Can you also confirm that you are using an integrated chat with Zendesk and not...
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Dan Ross commented,
Salut Christophe Savary Zendesk possède un solution NPS qui fonction par email. Voici le documentation
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Dan Ross commented,
Hello, As Violeta mentioned, what plan of Zendesk are you on? Custom views are available on all plans except Essential. What happens when you try going to https://YOURDOMAIN.zendesk.com/agent/adm...
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Dan Ross commented,
Hey Donald Cornel You can actually avoid Liquid entirely here. You can configure the CC template independently of whatever you send to Requesters. The template control for CCs is found under your a...
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Dan Ross commented,
Jiri Kanicky {{ticket.assignee.custom_fields.<key_name>}} works. I just tested it on a ticket I had assigned to myself. Can you try it on your side? Make sure the field is populated with data othe...
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Dan Ross commented,
Hey Dan. This is separate from the Zendesk Support plans (essential, team, pro etc). Guide is a separate product from Zendesk has its own package tiering. In this case, you need Guide Pro or Guide ...
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Dan Ross commented,
Hey Valentina Cutello My understanding is that Sunshine Conversations is the Zendesk tool/platform that might help accomplish this, but I don't know too much about how you'd go about doing it.
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Dan Ross commented,
Hey @Rob Jacobs, If you can, get the JSON output from the Zendesk API you're trying to put into PowerBI and run it through a JSON validator to see if it's coming out of Zendesk properly. If it vali...
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Dan Ross commented,
Hey Andrew, This would be a neat use case for an app like Deadline from Sweethawk. We're using it to store a date/time on a ticket and you can setup triggers to take actions before, at and post d...