Dan Ross
- Total activity 1286
- Last activity
- Member since
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Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Hey Kyle, Sorry, I'm not sure if I understand the question. Are you asking if an agent using a signature with a image of their handwriting can be a trigger condition? Or include the hand signature ...
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Dan Ross commented,
Hey Kyle, If you have each agent create a hand signature and upload it to a server you control , you can include the image in the agent signature with Markdown. It could then be appended to all ou...
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Dan Ross commented,
Hey Chloé Mauduit, Currently, it looks like article searching isn't supported in the application. The current description reads: The Sidebar Search app allows you to search your Zendesk Support for...
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Dan Ross commented,
Some alternative titles could be Wearer of many hats Chief Agent-herder Support Systems Administrator Support Business Process Manager Depending on your region, you might want to be wary of fittin...
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Dan Ross commented,
Thanks for the update Jennifer Rowe!I have a question about what you wrote here:You need to re-authorize any support address connected using the Gmail Connector anytime between January 17 and Janua...
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Dan Ross commented,
Hey Sebastian, Sounds like we have similar roles. I pushed for 'Zendesk Overlord' but in the end, we settled on 'Support Operations Manager' at our company.
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Dan Ross commented,
Hey Grant, You could do this with some conditional code on your new_request page just before the script you have above. Try something like this: <script>var ticketForm = location.search.split('ti...
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Dan Ross commented,
Hey Max, Any updates for other products in this cycle?
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Dan Ross commented,
+1 here, I think this is a great idea! Providing users with feedback about what they've done to cause the issue is always helpful, especially if the feedback can be provided at the time they're mak...
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Dan Ross commented,
Hey Alexandre, Happy new year! Can you try {{ticket.organization.custom_fields.customer_acv}} instead? The placeholder docs show these two methods as being the way to get to that data. ticket.or...