Dan Ross
- Total activity 1138
- Last activity
- Member since
- Following 2 users
- Followed by 4 users
- Votes 359
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Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Thank you Vincent! The entire admin team here is grateful!
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Dan Ross commented,
Hey Mircea, Can you post the entire text of your metric, just to make sure? If the issue is in fact due to the data being stored as a string, rather than an integer (consider using numerical fields...
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Dan Ross commented,
Hey Mircea, Looks like you're close. Try having the start of your metric be SELECT SUM( metric1+metric2+metric3 etc. ) Are these numerical custom fields, or text ones? I'm not sure how well Insig...
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Dan Ross commented,
Hey Albert, You're actually looking at Insights, which is Zendesk's older reporting platform, provided by their partner GoodData. This platform doesn't receive requester email data (unfortunately...
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Dan Ross commented,
Hey Rroper, The user that *should* be seeing the section, are they associated correctly to the org? Is the email they're logging with correctly tagged, or are they using a different email that migh...
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Dan Ross created a post,
Creating a new Support agent should not automatically give Explore access.
When creating a new Support user, it appears that user is created with Explore automatically enabled, with editor level access. I'd like to request that this be changed so that Explore access is di...
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Dan Ross created a post,
Control over Guide login page theming
Today, Guide's login page is invoked by a bit of Javascript that pops up a login modal. Because it's not a separate page, we can't style our login to our theme or control the messaging. For exampl...
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Dan Ross commented,
@Nicole Thanks so much for getting this one in front of Product! I know it keeps coming up in the forums (I know I've commented on several threads on the idea, and it is a request that comes up fro...
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Dan Ross commented,
Please add a close button to the UI for end users. The current option is never found by end users and causes chat sessions to drag for much longer than they need to, tying up valuable agent resourc...
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Dan Ross commented,
Please add a close button to the UI for end users. The current option is never found by end users and causes chat sessions to drag for much longer than they need to, tying up valuable agent resourc...