Dan Ross commented,
You can retrieve all form data via the API, using the ticket_forms endpoint. You may have to do a bit of work formatting the response, depending how you intend to use the data.
Dan Ross commented,
If I was going to avoid a 3rd party solution, Travis' solution be similar to what I'd be implementing. There are providers in the app marketplace that offer this kind of functionality though.
Dan Ross commented,
Hey Jorge, That sounds like a tall project. You can retrieve the article.body from the old article via the API and then create new articles with the new body. It's not clear if it's possible to u...
Dan Ross commented,
Hey Jessie, Thanks for the link:) It could work, but not nearly as well as we'd hoped. We're trying to send the ticket comment ID to an external target for possible action. unfortunately, ticket c...
Dan Ross commented,
And chat agents!
Dan Ross commented,
Hi Oscar, We're definitely interested in a meeting, but it seems your Calendly is not a fan of people meeting in Eastern time. We love Zendesk, but we've got limits ;). Are the appointments just...
Dan Ross commented,
Thank you @Ryan and the Guide team. This is great!
Dan Ross commented,
I too have the same question as Paulo, Is there a way to get the comment id when you create a comment so we can send it to an external service?
Dan Ross commented,
can this be used in a Trigger to extract a comment.id, then send that ID to an external target, using the Notify Target functionality? Thanks!
Dan Ross commented,
Ooh, right you are, my apologies.That makes things a lot harder. If you first do a search for users with or without your custom field value and store their user IDs that, then get all the your tick...