Dan Ross
- Total activity 872
- Last activity
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Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
I'd assign the ticket to tier X and keep the original agent CC'd, so they can receive emails (check your triggers) whenever a private note is made on the ticket. They can then go and make a public ...
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Dan Ross commented,
Hey Chuk, You'll probably want to address the .article-body class in your CSS. Add the font-size property to the existing .article-body class in your CSS. Might look something like this (## ->...
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Dan Ross commented,
Hey Ronald, Only way think I can think of is to run your Production help centre code and the sandbox code through something like Diffchecker. You'd have to copy paste each template in manually thou...
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Dan Ross commented,
Hey Jacob, On the top right of your report is a little 'Show Configuration' option. In there, there's Drill in Settings. Select that and set the # Ticket Updates to link to Ticket ID. When you ...
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Dan Ross commented,
Hey Jacob. Sure thing. I had made an oversight (corrected now) in my original post. You want to use # Ticket Updates instead of # Tickets in the What section. Sorry about the confusion. Here's a f...
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Dan Ross commented,
Hey Jacob, The secret sauce here is using the attributes (Under the How section) for Text Field [Previous Value] and Text Field [New Value]. Filter the Previous Value attribute for your group, leav...
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Dan Ross commented,
Hey Nita, To get a voting option beyond the initial two is actually more complex than it seems initially. You'll need to have the vote counts tracked somewhere, which means you need to have your ne...
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Dan Ross commented,
Hey Kristen - Looks like the script is dying on this function: function seekOpenTickets(subdomain, userName, token){token = userName + "/token:" + token; var encode = Utilities.base64Enco...
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Dan Ross commented,
Glad to hear it Adrian! Thanks for reporting back :)
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Dan Ross commented,
Hey Gunther, Have you tried that filter? What were your results? You can inspect a ticket returned and check the events log on the ticket to see if it was returning expected results. You could also...