Dan Ross
- Total activity 1209
- Last activity
- Member since
- Following 2 users
- Followed by 4 users
- Votes 377
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Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Hey Jason, Emails are unique in Zendesk, so if you're getting a message the email is in use, the best thing to do is search for that email in your Zendesk. It will be tied to a user profile already...
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Dan Ross commented,
Hey Sebastian, Apologies, I think I misunderstood. If you're looking to set it, unfortunately triggers and a dropdown would be required. We leverage a whole bunch of different trigger functions to ...
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Dan Ross commented,
Hey Sean, No native field restrictions available unfortunately. There's a few apps in the Marketplace that handle approval based workflows. I believe one was called Myndbend, and there's one called...
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Dan Ross commented,
Hey Sebastian, We created a custom field that we set ourselves via API/Triggers to record the true origin channel of a ticket. If I'm not mistaken you can access the custom field data in Liquid ...
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Dan Ross commented,
Hey Mitchell, Do you see anything come up with errors in your browser console with bootstrap 4 active? Do you have a page we could look at and see what might be the issue? Thanks.
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Dan Ross commented,
Hi Ashwin, HTTP targets only apply to the ticketing side, not to the article management side. I'd suggest creating a post in the Product Feedback section for Guide. I'd definitely vote for this kin...
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Dan Ross commented,
Thank you Bogdan, it's back to normal behaviour now. Appreciate the quick turn-around!
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Dan Ross commented,
We've observed the changes to Instant Search being live in production, despite us not making changes required for custom themes yet. The Guide Admin > Settings > Search Settings page doesn't seem t...
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Dan Ross commented,
We're seeing article results from all HCs show in instant search and we have not yet made code changes to our theme to enable them yet. How can instant search be filtered to only return results fro...
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Dan Ross commented,
Hey Nick, Sounds like you're running up against an intentional security feature, I can reproduce the error in my sandbox and get 403 Forbidden returned from Zendesk servers. You'd need to ask Zend...