Dan Ross
- Total activity 1375
- Last activity
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Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Hey Tobias Funder Strange, this should still work. It doesn't rely on anything fancy. Is your statuspage a paid account? Can you share a link to the page you're trying to implement it? Or post a s...
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Dan Ross commented,
Hey Chet Farmer, Zendesk's solution here is reasonable, IMO. Rather than forcing the user to allow all cookies like was previously required, they're requesting specific access for Zendesk via the S...
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Dan Ross commented,
Nope, never knew that existed, and I was recently in this part of the UI a few weeks ago. I was using the Admin Settings-> Account->Audit Logs in Support. Do these logs include audits for any produ...
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Dan Ross commented,
Hey Caroline Kello Thanks for acknowledging how noisy this is. Since this was enabled, each day has about 4 pages of audit log entries just for sign ins alone. it's taken an already bad experience ...
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Dan Ross commented,
Great post and solid details Dan! We have a similar problem to your first case and your proposed solutions would allow us to manage our data and mitigate risk of data being visible where it shouldn...
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Dan Ross commented,
Hey @... You might be able to do this using the Embed functions in LucidChart. You can generate a code snippet that you could try embedding your guide content using the raw HTML editor. Here's a li...
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Dan Ross commented,
Hey Barbara Vandendriessche, You could do this via a Trigger, and then do it on ticket creation, or perhaps only under certain circumstances (like when a tag is present) but doing so would make th...
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Dan Ross commented,
+1 We would also find this feature beneficial. Especially if we were able to push failures live to another tool like Slack or MS Teams would be great at resolving issues BEFORE a target self-disabl...
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Dan Ross commented,
Marcos Sasson At this time, Zendesk only sends emails to admins if a target is disabled from too many consecutive errors. After 21 failed attempts, Zendesk will auto-disable the target. Unfortunate...
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Dan Ross commented,
Thank you so much Zendesk team! This has been sorely needed and is much appreciated!