Dan Ross
- Total activity 1326
- Last activity
- Member since
- Following 2 users
- Followed by 5 users
- Votes 419
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Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Hey dronavalli. srichandra You likely want to avoid using the older $zopim API and consider the news Web Widget syntax Zendesk wrote a great article demonstrating how to test a department status ...
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Dan Ross commented,
Hey Chloe Warfford I had looked into this a little while back but never got the time to test it out. The general idea was to have a small script that would fetch the time for your business' current...
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Dan Ross commented,
Hey Eric Sauve, Zendesk has written up a set of instructions on how to do this. You can find them here.
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Dan Ross commented,
Hey Ivan Ivanov This is actually due to a change that Zendesk announced previously and deployed on March 13th to prevent spammers from using Zendesk accounts to send spam. Details can be found here.
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Dan Ross commented,
Hey James Remeika There's not really a custom URL scheme, but if you're using the help centre, you can prefill some fields via Javascript. Zendesk wrote an article with some tips around this behavi...
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Dan Ross commented,
This is a painpoint here too, we have a lot of long org names. Please allow for adjustable org panels.
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Dan Ross commented,
Hey pstrauss There is no way at the moment to set a the brand to trigger a form to change in the agent UI. What we ended up doing was providing agents with a macro they could use that set the brand...
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Dan Ross commented,
Hey Joel, What is it you're trying to do with the export and how are you exporting it today? Maybe there's a way to get you what you need without needing to export and parse the data?
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Dan Ross commented,
Hey Joel, When these users log into your Zendesk Guide, they'll be able to view the tickets for the orgs under 'My Activities'
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Dan Ross commented,
Hey Aric, That's a tough one. In Zendesk, you'd need to create three triggers with a LOT of different conditions in the 'Any are true' category. What I'd consider doing with a list this large to ...