Dan Ross
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Total activity1456
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Last activity
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Member since
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Following2 users
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Followed by8 users
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Votes468
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Subscriptions523
Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Focus mode is really exciting, thanks for sharing a bit more about it Volkan & Dave!Do you have any plans to extend it to Talk Partner edition users or SunCo users? I would love to be able to mana...
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Dan Ross commented,
Hey Sameer, You can't search a specific custom field ID via the API but if they're fields that have a value backed by a tag, you can do an API search for the selected value by the tag. Something l...
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Dan Ross commented,
Hey Cherberger,In this example, I just added a new line to the end of the signature. Visit our new online community](https://OURURL.com) my output looks like this when i ...
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Dan Ross commented,
Hey Volodymyr I'd suggest you give this article a read, it describe how trigger execution order works. There's a great visual that I've included here that might help explain why you see this. htt...
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Dan Ross commented,
Hey Marius Tendick You can use the templating helpers for current_locale located in the Header and Footer templates. You might need to check if it's supported in other templates if you need to do t...
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Dan Ross commented,
Only other thing I can think of is that not all of that user's history is attached to that one org. Maybe they had tickets before joining that org? Or perhaps they were a member of a different org ...
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Dan Ross commented,
Hey Bill, It's possible that this user was a member of multiple organizations and not all tickets are being created under the one org - can you check if that's the case?
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Dan Ross commented,
Hey Bill, 1) I believe any update to the ticket would constitute activity. An agent submitting an internal note, or an automation firing on the ticket, for example.2) 30 tickets are listed before...
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Dan Ross commented,
Hey Jessica, Ticket forms from the widget create direct into Zendesk, with a channel property for 'Web Widget' that you can use in your views, rules and automations. Example: If you want to make a...
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Dan Ross commented,
Hey Ryan, Unfortunately, those warnings are there for a reason, to avoid exactly this kind of disappointment. Your best bet at this point would be to contact the Zendesk Support team and ask if thi...