Dan Ross
- Total activity 1275
- Last activity
- Member since
- Following 2 users
- Followed by 4 users
- Votes 390
- Subscriptions 434
Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Hey Chris, I don't have all the actual conditions in your view, but I'd try something like this. ALLGroup -> Support TeamANYStatus < PendingTags contain: follow-up You may want to consider ha...
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Dan Ross commented,
Also wishing for something more modern than basic auth. Services today often require a bearer token or custom auth headers. Please allow us to set custom headers in outbound messages.
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Dan Ross commented,
Also wishing for something more modern than basic auth. Services today often require a bearer token or custom auth headers. Please allow us to set custom headers in outbound messages.
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Dan Ross commented,
Good point, I've just gone and voted!
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Dan Ross commented,
Hey George Halet I definitely agree, enforcing to all lowercase would be the ideal option (kind of like how tags in Support work), I hear you on the procedural management difficulties.. Unfortunate...
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Dan Ross commented,
Hey Bruce, Try adding a condition for Current user *is* (Agent) to have it only fire on agent comments.
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Dan Ross commented,
Hey Andrew, As far as I know, Pro should be able to do this, but you may need to have a sharing agreement already established for the option to appear. The action you'd be looking for is titled 'Sh...
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Dan Ross commented,
Hey Miroslav, That's strange, it looks fine to me. How are the tickets being created and do they have a public comment on creation? Note that this will only send when the ticket is made and include...
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Dan Ross commented,
Hey George, It would appear that either the functionality has been updated or the user that replied before was mistaken. I can't find anything in the documentation indicating if labels should or sh...
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Dan Ross commented,
Hey Aifa, Make sure your articles aren't restricted to logged in users (or if they are, make sure you're logged in when you search) Articles only show when you start typing in a search query.