Dan Ross
-
Total activity1437
-
Last activity
-
Member since
-
Following2 users
-
Followed by8 users
-
Votes449
-
Subscriptions500
Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Woohoo! Thanks Chris & team! Eager to see the results of this work :)
-
Dan Ross commented,
Hey Jeroen, Zendesk removed support for IE 11 in Dec 2019. You can see their announcement for this change here. It is no longer secure, nor widely used. It's time to upgrade. Some great options tha...
-
Dan Ross commented,
Hey Phil Grove - Can you please elaborate on the rationale behind that decision? I'm the main admin of our instance, we have SSO & 2FA enabled through a secure service (Onelogin). The owner of our ...
-
Dan Ross commented,
Hi 이엔,It's a bit difficult to provide a specific solution to your problem without more information. Are you getting an error message when you try to send a message through Facebook? What happens on...
-
Dan Ross commented,
2020 is nearly over and the Insights EOL date is looming. Is this going to happen before then? It would not be a great situation if Insights goes away and there's no equivalent replacement function...
-
Dan Ross commented,
Hey Anais, As far as I know, Liquid can't check field states that way. In this case, try making sure your checkbox field applies a tag when checked and then test for the presence of that tag. If it...
-
Dan Ross commented,
Hey Amine Kouraichi Custom fields should show in an array towards the end of the body returned to you by the API, but it will show you the Ticket Field ID, instead of the name 'manualId'. You can g...
-
Dan Ross commented,
Same concern as Justin - we need to be able to redact data on a ticket, regardless of the state. I'm now in a situation where I need to delete the whole ticket, which presents other problems.
-
Dan Ross commented,
Hey Bojan, Yes, Liquid works here, but the JSON validator in Zendesk fails when it sees the {{ }} placeholders. I'd fill it out using a fixed string for testing and then once the JSON is confirmed ...
-
Dan Ross commented,
Hey Anais, Unfortunately the email targets support 1 email each and don't seem to support placeholders. What are you trying to accomplish? You could create multiple targets and have a trigger actio...