Dan Ross
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Total activity1441
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Last activity
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Member since
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Following2 users
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Followed by8 users
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Votes464
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Subscriptions513
Activity overview
Latest activity by Dan Ross-
Dan Ross commented,
Definitely looking for this functionality on duration data types as well.
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Dan Ross commented,
We're new to explore and would also love to be able to do what Jackson's asking. When we're viewing chat wait times, 1.3 minutes is less helpful and hh:mm:ss breakdowns.
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Dan Ross commented,
Hey Joshua,For the first item, you just need to save the source image you're using at the proper size you want it to display. If you don't, I believe it displays at full res, which is what you're s...
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Dan Ross commented,
Hey NewZendeskUser, If the Agent license you're using to create the ticket is a Light Agent, this would be expected, as Light Agents can't create public comments. Is the integration user a Light Ag...
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Dan Ross commented,
There needs to be an ability to have multiple viewers on a report, even if editing is restricted to the 'first' viewer. Collaboration and troubleshooting with colleagues is impossible to do effecti...
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Dan Ross commented,
This would be really helpful for us as well. Great idea!
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Dan Ross commented,
I like the idea Danielle's idea of Light Agents being able to make personal views only, but if that were to happen, I'd want to add that admins definitely need access to be able to see and edit oth...
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Dan Ross commented,
As much as I hated the default 'uh oh!' sound Chat made when a message came in, I agree with Daphne. Some kind of configurable audio event when a new chat is being served to the agent would be help...
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Dan Ross commented,
Hey Subodh, You can do this with a custom dropdown field or tags on the org. Any tickets made under that org will then inherit the tag (or tags) and can then be used as criteria to route tickets to...
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Dan Ross commented,
The risk here is that one agent updating/solving the problem ticket cascades the updates to all the incident tickets, which is not always appropriate. For this to be truly useful, we need the abil...