Helvijs Vigners
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Total activity31
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Last activity
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Activity overview
Latest activity by Helvijs Vigners-
Helvijs Vigners commented,
Hi all, I am using Attribute: Backlog Ticket Age, and it brings me back the age of all of the tickets, how do I group that into months?
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Helvijs Vigners commented,
Does anybody have any idea, how I could change words organisation to team in Help Centre. e.g. when clicking on My Organisation Requests to view them, I would like to say My Team's requests. Also ...
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Helvijs Vigners commented,
Perfect! :)
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Helvijs Vigners commented,
Thanks Amy! That was helpful. What about Date filter? which one do I select to get all time logged for an agent on the date. I have tried Date(Assignee Updated) and Updater as to which agent. My m...
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Helvijs Vigners commented,
Looks like total amount for a ticket gets allocated to assignee... How do I exclude any time other agents logged on the ticket... Example:Those are all agents each row. One of the agents suddenly...
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Helvijs Vigners commented,
@Daniel That is quite crazy, but this was very useful! :) I may use it at some point! Thanks!
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Helvijs Vigners commented,
Nicole, As explained above in my pre-previous comment :) When someone leaves the company (requester) or no longer is part of the business, someone else takes over their role, and if they have 100-2...
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Helvijs Vigners commented,
Nicole, I am talking about requesters not assignees.
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Helvijs Vigners commented,
Is there an option to Bulk update requester? When someone leaves or no longer is part of the business, someone else takes over their role, and if they have 100-200 tickets, updating each manually i...
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Helvijs Vigners commented,
SLAs should be viewable in Home (Dashboard) screen as that is how we should operate. At the moment it is not the case. Could we ask, please enable an ability to add and remove columns like in Views...