Helvijs Vigners
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Last activity
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Activity overview
Latest activity by Helvijs Vigners-
Helvijs Vigners commented,
Thanks Brett Bowser! I will definitely have a look! Appreciate your help.
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Helvijs Vigners created a post,
How to create ticket Monthly aging report in Explore?
Hi, In insights I was able to create custom metric where I could look at individual month and see each month's backlog at the end of it and breakdown on how old the tickets were at the end each mon...
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Helvijs Vigners commented,
Hi all, I am using Attribute: Backlog Ticket Age, and it brings me back the age of all of the tickets, how do I group that into months?
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Helvijs Vigners commented,
Does anybody have any idea, how I could change words organisation to team in Help Centre. e.g. when clicking on My Organisation Requests to view them, I would like to say My Team's requests. Also ...
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Helvijs Vigners commented,
Perfect! :)
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Helvijs Vigners commented,
Thanks Amy! That was helpful. What about Date filter? which one do I select to get all time logged for an agent on the date. I have tried Date(Assignee Updated) and Updater as to which agent. My m...
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Helvijs Vigners commented,
Looks like total amount for a ticket gets allocated to assignee... How do I exclude any time other agents logged on the ticket... Example:Those are all agents each row. One of the agents suddenly...
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Helvijs Vigners commented,
@Daniel That is quite crazy, but this was very useful! :) I may use it at some point! Thanks!
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Helvijs Vigners commented,
Nicole, As explained above in my pre-previous comment :) When someone leaves the company (requester) or no longer is part of the business, someone else takes over their role, and if they have 100-2...
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Helvijs Vigners commented,
Nicole, I am talking about requesters not assignees.