Graham Robson
- Total activity 105
- Last activity
- Member since
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Activity overview
Latest activity by Graham Robson-
Graham Robson commented,
Thanks David, I think by events sets you mean, a set per Zendesk products, so the only way now and in the future is to use filtering on the Amazon EventBridge. This means a lot more processing exte...
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Graham Robson commented,
Is there any way to profile/filter which events to stream, or do you get all events and you have to filter what your interested in? With Zendesk Targets your able to do this.
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Graham Robson commented,
Hey Shane, I'd like to endorse Thomas's recommendation to present business impact, rather than expose priority. It makes the customer think more and is more helpful to the agent to understand the i...
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Graham Robson commented,
Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields. You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...
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Graham Robson commented,
Hi Bart, If you're looking to have conditionality depend on the current agent looking at the ticket, as opposed to the agent assigned the ticket, then you'd need, as a starter, our CloudSET Tailori...
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Graham Robson commented,
Hi Pedro, You may like to check out CloudSET Conditionality which supports the concept of conditional values i.e. a parent field selection, display a subset of values of a child field. This is a be...
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Graham Robson commented,
Can this capability be extended to enable account assumption to other trusted third-parties? A Zendesk customer may wish to obtain support from a Zendesk implementation partner. Thanks, Graham
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Graham Robson commented,
Hi Tara, It may be an overkill, but our CloudSET Conditionality App supports mandatory field on creation/edit. Graham (CloudSET)
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Graham Robson commented,
Hi Leandro, I know you have already reached out to us, but in case there are others interested to know, our CloudSET Conditionality App is able to handle multiple conditions and multiple rules on t...
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Graham Robson commented,
Hi Alessio, You can't use triggers because they get applied after the ticket is submitted or edited. You'd need to use something like our CloudSET's Conditionality App which controls the visibility...