Graham Robson
- Total activity 103
- Last activity
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Activity overview
Latest activity by Graham Robson-
Graham Robson commented,
Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields. You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...
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Graham Robson commented,
Hi Saz, We have a commercial Zendesk App Marketplace App called CloudSET Conditionality which supports conditional fields for both Users and Organizations. It does indeed help to keep clutter down ...
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Graham Robson commented,
Hi Bart, If you're looking to have conditionality depend on the current agent looking at the ticket, as opposed to the agent assigned the ticket, then you'd need, as a starter, our CloudSET Tailori...
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Graham Robson commented,
Hi Pedro, You may like to check out CloudSET Conditionality which supports the concept of conditional values i.e. a parent field selection, display a subset of values of a child field. This is a be...
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Graham Robson commented,
Hi Alexandru, You may like to check out CloudSET Conditionality which supports the concept of conditional values i.e. a parent field selection, display a subset of values of a child field. This is ...
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Graham Robson commented,
Can this capability be extended to enable account assumption to other trusted third-parties? A Zendesk customer may wish to obtain support from a Zendesk implementation partner. Thanks, Graham
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Graham Robson commented,
Hi Tara, It may be an overkill, but our CloudSET Conditionality App supports mandatory field on creation/edit. Graham (CloudSET)
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Graham Robson commented,
Hi Leandro, I know you have already reached out to us, but in case there are others interested to know, our CloudSET Conditionality App is able to handle multiple conditions and multiple rules on t...
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Graham Robson commented,
Hi Alessio, You can't use triggers because they get applied after the ticket is submitted or edited. You'd need to use something like our CloudSET's Conditionality App which controls the visibility...
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Graham Robson commented,
Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...