Chris Smith-Hill

1. Guide
2. ...
3. End-user guide for Help Center
4. Help Center guide for end users

Hi Laurens, While it is not perfect, I find the solution work-able as is. If you need to expand the scope of users who will receive an email update, then you have to unpublish, update Visible to, a...

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• Chris Smith-Hill
• Created April 30, 2020 14:05
• 1 vote

1. Guide
2. ...
3. End-user guide for Help Center
4. Help Center guide for end users

If I publish an article to one set of users, they get notifications, then I increase the scope of users and save, will the new set of users get notified as well? It basically notifies to all users ...

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• Chris Smith-Hill
• Created March 24, 2020 12:36
• 0 votes

1. Support
2. ...
3. Zendesk basics
4. Zendesk Support system requirements

I'm not clear on what is supported in terms of IE (Latest) for End Users (not agents).In this article, https://support.zendesk.com/hc/en-us/articles/360002084367-Removal-of-support-for-Internet-Exp...

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• Chris Smith-Hill
• Created December 06, 2019 13:00
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. Help Center guide for end users

Thanks!  

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• Chris Smith-Hill
• Created July 30, 2019 14:53
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. Help Center guide for end users

Hi,  If I publish an article but make it only visible to a certain set of users, but users outside of that set are following the section, do they get an email of the article? Thanks, Chris

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• Chris Smith-Hill
• Created July 30, 2019 12:22
• 0 votes