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Jalle van Goor den Oosterlingh | RealConnections NL

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Latest activity by Jalle van Goor den Oosterlingh | RealConnections NL
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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Stevie,  I see, in this case it is very doable on one condition...That the information you are trying to retrieve what's going on/ get name/bank name/phone/etc is actually registered in a ticket...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Ian, We're not seeing a lot of those tickets and we believe this is due to the fact that we sent our CSAT in the final notification upon ticket solving. So Agent submits ticket as solved Trigge...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Mary, Yes indeed, you can change this through the CSS set up in the article section of your Guide. Maybe this article will provide you with some more information: https://support.zendesk.com/hc/...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Jeremy, SLA's trigger based on certain conditions, so received on a specific support address or support channel. I am not quite sure what you mean by track, but SLA's do not have to be based on ...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Stevie, If I understand correctly you are searching for a way to export a batch of tickets which match a number of criteria? In your case a number of zendesk fields next to some ticket specific ...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Justin, I think there are two options here. Option 1: Disable answering of phone calls.  In the talk admin panel you can select whether calls should be answered. I am not 100% sure about this, b...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

      Unfortunately the best (and only) way to do this within Zendesk is by using the Conditional fields app, which is part of the productivity pack add-on. With this you can set it up exactly like you...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Peter,  Do you want to see certain fields only based on this selection?  So end-user selects category 1, 3 and 5, and should only see the fields corresponding with those categories.  

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Jardell, Unfortunately it is not possible to create drop-down lists that are dependent on each other without the "Conditional fields" app/add-on. What you could try is to create differ...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Toby, Some small questions we have regarding Side Conversations. When a Side Conversation is reopened by someone responding to the thread, the side conversation does not actually reopen, it stay...