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Jalle van Goor den Oosterlingh | RealConnections NL

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Latest activity by Jalle van Goor den Oosterlingh | RealConnections NL
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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi there, I am curious as to why you want to set up an external organization.Could you please elaborate a bit more on this, since different requirements have different potential solutions. KR,Jalle

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Kathy, Could this be the case with your new phone? https://www.samsung.com/uk/support/mobile-devices/why-are-notifications-not-appearing-on-my-apps-while-using-oreo-os-on-galaxy-s9-plus/ KR, Jalle

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi David, This is indeed impossible at this moment, since triggers do not work with "current agent" conditions. The only thing you can do now is to set up a trigger which assigns tickets ...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Michael, Yes this is possible, when you are setting up the forwarding for one of your email channels, Zendesk will send a forwarding email. When you manually forward this message to Zendesk as s...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Timothy, How is this set up? Are the consulting agents light agent or full agent?Are the consulting agents updating external and internal emails at the same time, meaning are they replying to bo...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Laurence, This can be a frustrating and time consuming process. Within the current possibilities of Zendesk I'd still recommend you use a custom field, but only for those missing statuses. Then ...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Luis, I checked the link and I have the option to log in: Are you trying to log into the ticket interface of Zendesk? Or do you want to see whether your Help Center is active? KR, Jalle

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    Jalle van Goor den Oosterlingh | RealConnections NL created a post,

    Gain more insight in recovered Suspended tickets

    Hi there, Some feedback on the suspension process of tickets.   We feel that it is not clear when, how, and by who tickets were recovered from suspension. When tickets are automatically recovered i...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Stevie,  I see, in this case it is very doable on one condition...That the information you are trying to retrieve what's going on/ get name/bank name/phone/etc is actually registered in a ticket...

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    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Ian, We're not seeing a lot of those tickets and we believe this is due to the fact that we sent our CSAT in the final notification upon ticket solving. So Agent submits ticket as solved Trigge...