Avatar

Jalle van Goor den Oosterlingh | RealConnections NL

Community Moderator
  • Total activity
    86
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    3 users
  • Votes
    14
  • Subscriptions
    37

Activity overview

Latest activity by Jalle van Goor den Oosterlingh | RealConnections NL
  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Yes I agree, it will be very hard to do this in a correct fashion if you do not start the ticket from Zendesk. The only solution would be doing this with the help of the API, and you want to be loo...

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Lexanderwist, If I understand correctly, you want to have something that enables you to show certain information based on what choices the end-user makes on the webform? If so, are you using Zen...

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Benjamin, It's a tricky situation, but the need is clear, it would make sense to do in that fashion. However, the method of using the +idticketnumber indeed does not work anymore. What is a, per...

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    If that does not work for you, let me know! There is a way to create a process with the combination of triggers and automations, but that slightly depends on other workflow processes inside of Zend...

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answ...

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi there,  Is it possible to add custom user fields to this page, and allow end-users to change these fields? An example of this could be address info or invoicing information. KR,Jalle

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL created a post,

    Answer Bot - Show transcript to Chat agents

    Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer Bot are not being shown to the Chat agents. Why is it a problem? It's a proble...

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi Russel, To the best of my knowledge you'd have to create two custom metrics in the Support: tickets [default] dataset. In query builder, click the calculations icon on the right sidebar, it's t...

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi there Darren, I may have a small idea, could you check whether the time filter actually filters certain metrics/attributes? When you click edit filter when working in a dashboard... ... can you...

  • Avatar

    Jalle van Goor den Oosterlingh | RealConnections NL commented,

    Hi StB,  Is the field enabled for end-users? You can check whether it is by following the steps in this article. The permissions should look like this: