Jalle van Goor den Oosterlingh | RealConnections NL

1. Community
2. Explore - Troubleshooting and Q&A
3. Explore Reports

Hi Russel, To the best of my knowledge you'd have to create two custom metrics in the Support: tickets [default] dataset. In query builder, click the calculations icon on the right sidebar, it's t...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 08, 2019 10:49
• 0 votes

1. Community
2. Explore - Troubleshooting and Q&A
3. Newly Created Query Not Updating When Changing Date Filter

Hi there Darren, I may have a small idea, could you check whether the time filter actually filters certain metrics/attributes? When you click edit filter when working in a dashboard... ... can you...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 07, 2019 09:23
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. date field does not appear on user submission form, I did refresh and restart

Hi StB,  Is the field enabled for end-users? You can check whether it is by following the steps in this article. The permissions should look like this:  

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 07, 2019 08:38
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Display copied email addresses in ticket for others in the same ticket

Hi Jon, It sounds like you've not got followers & CC's enabled in your Zendesk account. Enabling this Zendesk functionality should help you!

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 07, 2019 08:33
• 0 votes

1. Community
2. Support - Insights and Reporting Q&A
3. Agent who missed the call

Hi Carl, The way to identify the agents who missed a call in Insights is by combining the # missed calls metric with the Call agent attribute.   Of course, you'd probably want to split it with da...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 07, 2019 07:39
• 1 vote

1. Community
2. Support - Troubleshooting and Q&A
3. Original CCs

Hi Bevis, It could be that under Admin -> Settings -> Tickets the option for end-users to add CC's is disabled. When you are using the new followers & CC functionality this option should be enabled...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 07, 2019 07:28
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Auto Processing Rules for Suspended Tickets

Hi there, The original thread, posted close to two years ago, mentioned that there are some apps in the marketplace which address this issue. Even though the specific apps were not mentioned, I wou...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 07, 2019 07:19
• 1 vote

1. Community
2. Explore - Product Feedback and Discussion
3. Explore report on macro usage

Hi there, How far are the plans to implement this into Zendesk Explore?

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created July 15, 2019 14:44
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Bulk delete users (permanently)

Yes, I agree with this. Many Zendesk users have asked for this functionality.

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created May 29, 2019 08:55
• 3 votes

1. Zendesk updates
2. Announcements
3. A new account admin experience is coming!

Nice! Good to see this is happening. 

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created February 01, 2019 11:18
• 1 vote