Jalle van Goor den Oosterlingh | RealConnections NL

1. Community
2. Feedback on Support
3. Bulk delete users (permanently)

Yes, I agree with this. Many Zendesk users have asked for this functionality.

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created May 29, 2019 08:55
• 3 votes

1. Community
2. Insights Q&A
3. Agent who missed the call

Hi Carl, The way to identify the agents who missed a call in Insights is by combining the # missed calls metric with the Call agent attribute.   Of course, you'd probably want to split it with da...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 07, 2019 07:39
• 1 vote

1. Community
2. Feedback on Support
3. Views - Make available for multiple Groups

+1 for AndyR!

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created January 18, 2019 11:20
• 1 vote

1. Community
2. Support Q&A
3. Action buttons in solved email

Hi Ian, We're not seeing a lot of those tickets and we believe this is due to the fact that we sent our CSAT in the final notification upon ticket solving. So Agent submits ticket as solved Trigge...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created August 03, 2018 13:40
• 1 vote

1. Community
2. Feedback on Support
3. Feature Request: Add an API or setting to change the label of the Description field on the Web Widget

Hi Alejandro, I can only say +1.

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created November 11, 2020 09:20
• 0 votes

1. Community
2. Feedback on Explore
3. Giving Viewing/Editing permissions on Dashboard Level

Thanks for clarifying Ryan! This should help in understanding the case :).

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created November 04, 2020 13:47
• 0 votes

1. Community
2. Feedback on Talk
3. IVR menu for calls after hours

Hello Theresa, That functionality is not native in Zendesk Talk. However you could achieve that functionality by routing the call number after hours to another number you've purchased in Zendesk us...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 31, 2020 19:14
• 0 votes

1. Community
2. Feedback on Support
3. Internal Notes in Tickets

Hi Nada, You should have this option at the top of each ticket, but just below the text editor: This should allow you to do what you seek!

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 31, 2020 19:11
• 0 votes

1. Community
2. Talk Q&A
3. Live Calls access

Hi Chris, Is the Talk option enabled on your profile? You can check that following this article: https://support.zendesk.com/hc/en-us/articles/214510868-Giving-agents-access-to-Talk  

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 31, 2020 19:05
• 0 votes

1. Community
2. Explore Q&A
3. How to Show Total Talk Time by Agent

Hi Therese, The Metric probably shows you something like "AVG(Call talk time (min)". When you click this metric you should be able to select other aggregators:  Listening to your case, it sounds l...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Created October 31, 2020 19:02
• 0 votes