Carla
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Activity overview
Latest activity by Carla-
Carla commented,
Thanks Brett! What about my previous inquiry?
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Carla commented,
I would like to know what Taylor Stauss asked too. It is a need to receive all IG interactions (post comments, ad comments and direct messages) as Zendesk tickets.
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Carla commented,
Hi, Is Tymeshift integrated with Zendesk Explore? Does anyone know if it is possible to get agents' working time in Zendesk Explore? I mean All of the time logged for the agent, by excluding Lunch ...
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Carla commented,
Hi, Is it possible to calculate the ticket handling time from a report like this, per quartiles? Thanks!
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Carla commented,
Hi! I want to know how many were Tickets solved without taking into account merge tickets. I have created this metric to substract it from Tickets solved. but when I do a Result metric calculati...
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Carla commented,
Hi Amy, Please could you let me know why the set up underlined in red doesn't work? This is the metric I am referring to.
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Carla commented,
Since this project is on hold, is it possible to embed another tool or app that in Zendesk to receive Facebook ads comments as tickets?
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Carla commented,
what is the difference between Web service and Web form?
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Carla commented,
Hello! Does anyone know how can I create a metric that track Solved Tickets on the same day they were created and another one to track Solved Tickets of past days ? Regards,