Carla
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Activity overview
Latest activity by Carla-
Carla commented,
Thanks Brett! What about my previous inquiry?
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Carla commented,
I would like to know what Taylor Stauss asked too. It is a need to receive all IG interactions (post comments, ad comments and direct messages) as Zendesk tickets.
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Carla created a post,
Facebook ads' comments as tickets
Due to that some ads are launched from the Facebook Business Manager, rather than from the Facebook fan page, part of the ad comments do not arrive as Zendesk tickets. This happens because Zendesk ...
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Carla commented,
Hi, Is Tymeshift integrated with Zendesk Explore? Does anyone know if it is possible to get agents' working time in Zendesk Explore? I mean All of the time logged for the agent, by excluding Lunch ...
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Carla commented,
Hi, Is it possible to calculate the ticket handling time from a report like this, per quartiles? Thanks!
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Carla commented,
Hi! I want to know how many were Tickets solved without taking into account merge tickets. I have created this metric to substract it from Tickets solved. but when I do a Result metric calculati...
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Carla commented,
Hi Amy, Please could you let me know why the set up underlined in red doesn't work? This is the metric I am referring to.
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Carla commented,
Since this project is on hold, is it possible to embed another tool or app that in Zendesk to receive Facebook ads comments as tickets?
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Carla commented,
what is the difference between Web service and Web form?
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Carla commented,
Hello! Does anyone know how can I create a metric that track Solved Tickets on the same day they were created and another one to track Solved Tickets of past days ? Regards,