Carla

Total activity

15
Last activity

November 05, 2019 17:48
Member since

April 13, 2018 21:20
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Activity overview

Latest activity by Carla

Carla commented, June 20, 2019 15:24
Thanks Brett! What about my previous inquiry?
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- Carla
- Created June 20, 2019 15:24
- 0 votes
Carla commented, June 14, 2019 23:19
Hi, Is Tymeshift integrated with Zendesk Explore? Does anyone know if it is possible to get agents' working time in Zendesk Explore? I mean All of the time logged for the agent, by excluding Lunch ...
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- Carla
- Created June 14, 2019 23:19
- 0 votes
Carla commented, June 13, 2019 22:49
Hi, Is it possible to calculate the ticket handling time from a report like this, per quartiles? Thanks!
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- Carla
- Created June 13, 2019 22:49
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Carla commented, June 06, 2019 22:58
Hi! I want to know how many were Tickets solved without taking into account merge tickets. I have created this metric to substract it from Tickets solved. but when I do a Result metric calculati...
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- Carla
- Created June 06, 2019 22:58
- 0 votes
Carla commented, July 12, 2018 18:58
Since this project is on hold, is it possible to embed another tool or app that in Zendesk to receive Facebook ads comments as tickets?
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- Carla
- Created July 12, 2018 18:58
- 1 vote
Carla commented, June 02, 2018 23:19
what is the difference between Web service and Web form?
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- Carla
- Created June 02, 2018 23:19
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Carla commented, April 13, 2018 21:20
Hello! Does anyone know how can I create a metric that track Solved Tickets on the same day they were created and another one to track Solved Tickets of past days ? Regards,
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- Carla
- Created April 13, 2018 21:20
- 0 votes