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Abdul Rahal

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Latest activity by Abdul Rahal
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    Abdul Rahal created a post,

    Additional option for Agent role restrictions

    Hi, Can we have an additional option to role restrictions for agents, in regards to ‘What access does this agent have to end user profiles’, currently we have the following 3 options:1. Read Only2....

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    Abdul Rahal commented,

    Hi,  Can we also have the ability to see end user profile changes in the audit log, specifically email address changes, which I believe is excluded? If the downside to that is too much data is disp...

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    Abdul Rahal created a post,

    Changing Tickets Subject using triggers

    Not planned

    Dear developers, When a ticket field is blank Zendesk uses the first lines of the ticket to fill the subject field, this can sometimes be inappropriate data such as customer’s personal details. As ...