Avatar

Delina Garcia

  • Total activity
    27
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    7
  • Subscriptions
    13

Activity overview

Latest activity by Delina Garcia
  • Avatar

    Delina Garcia created a post,

    Ability to download Answer Bot customer's input?

    1. Community
    2. Guide Q&A

    I would like to have access to the customer's input for answer bot. Our results are very poor as we don't quite understand what the customers are entering and how to optimize it.

    • Delina Garcia
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Avatar

    Delina Garcia commented,

    1. Guide
    2. ...
    3. Working with Answer Bot
    4. Enabling Answer Bot in the Web Widget

    We're experiencing the same as Valo Solutions. Our Help Centre has 8 languages. We've enabled Answer Bot on the Web Widget, yet the results are subpar. Mostly in anything but English and French. Ho...

    • View comment
    • Delina Garcia
    • Created
    • 0 votes
  • Avatar

    Delina Garcia commented,

    1. Community
    2. Feedback on Chat
    3. Force End The Chat

    This will vastly improve our Customer Experience and metrics as well. Please consider a feature that will address this.

    • View comment
    • Delina Garcia
    • Created
    • 0 votes
  • Avatar

    Delina Garcia created a post,

    Unable to load Chat data

    1. Community
    2. Explore Q&A

    Hi all,  When trying to pull Chat Engagement related data, I'm receiving this error : "An error occured during the execution of the SQL query with the following error message: ERROR: relation "data...

    • Delina Garcia
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Avatar

    Delina Garcia created a post,

    Best metric for first reply (chat answered)

    Answered
    1. Community
    2. Feedback on Chat

    Hi all,   In your experience, which is the best metric to measure the length of time it took for the customer to be answered to in a chat, from request to getting to an agent?

    • Delina Garcia
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Avatar

    Delina Garcia commented,

    1. Support
    2. ...
    3. Slack integration
    4. Using the Slack for Zendesk integration

    For our use case, it would be great if we can have the requestor be an external email address (customer ID) from Zendesk. We gather feedback from different avenues via Slack Channels and obtain Cus...

    • View comment
    • Delina Garcia
    • Created
    • 0 votes
  • Avatar

    Delina Garcia commented,

    1. Support
    2. ...
    3. Tickets
    4. Presenting ticket forms to end users

    Do I need to have the Help Center activated in order for this link to work?

    • View comment
    • Delina Garcia
    • Created
    • 0 votes