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Delina Garcia

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Activity overview

Latest activity by Delina Garcia
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    Delina Garcia created a post,

    Ability to download Answer Bot customer's input?

    I would like to have access to the customer's input for answer bot. Our results are very poor as we don't quite understand what the customers are entering and how to optimize it.

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    Delina Garcia commented,

    We're experiencing the same as Valo Solutions. Our Help Centre has 8 languages. We've enabled Answer Bot on the Web Widget, yet the results are subpar. Mostly in anything but English and French. Ho...

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    Delina Garcia commented,

    This will vastly improve our Customer Experience and metrics as well. Please consider a feature that will address this.

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    Delina Garcia created a post,

    Unable to load Chat data

    Hi all,  When trying to pull Chat Engagement related data, I'm receiving this error : "An error occured during the execution of the SQL query with the following error message: ERROR: relation "data...

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    Delina Garcia created a post,

    Best metric for first reply (chat answered)

    Answered

    Hi all,   In your experience, which is the best metric to measure the length of time it took for the customer to be answered to in a chat, from request to getting to an agent?

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    Delina Garcia commented,

    For our use case, it would be great if we can have the requestor be an external email address (customer ID) from Zendesk. We gather feedback from different avenues via Slack Channels and obtain Cus...

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    Delina Garcia commented,

    Do I need to have the Help Center activated in order for this link to work?